The Hippie Legacy

The Hippie Legacy. – Counterculture movement; began in US, spread to UK; big from 1965, declined in 1970s; white, 15-25 of age, mostly students; seen as wasters, druggies, idiots, green-freaks; heavily influenced by music (Jimi Hendrix, The Beatles); easily identified by their style – tried to distance themselves from conventional, structured styles. Britain: in Britain, there had always been an artsy, bohemian underground; widely known as ‘the underground’, even though media tried to dub them Flower Children in London; What did they do? eld sit-ins in universities, protested for rights; promoted ‘free love’ and ‘love and peace’; went to festivals such as the Knebworth Festival; experimented with drugs – cannabis, hallucinogens (LSD); often denounced alcohol; -> overall, dejected anything mainstream and conventional, thus many were seen as wasters, bums and as being useless. Legacy: movement declined in 1970s, after the infa mous ‘summer of love’, 1967. Social legacy: a couple can live together out of marriage and not be judged. wider rights for gay, lesbian, transsexual people. sexual topics are less of a taboo. eminist movement – women played a large role in hippie movement; many, both men and women, chose to go naked, creating an equality and freedom throughout. some argue that hippie movement led to wider integration of black people – many see this as being untrue as very view black people were involved in this movement; the black rights movement happened at the same time, so the results of the two could be blurred. Style legacy: long hair and facial hair were unacceptable before the 1960s; long, flowy dresses and skirts; colourful flower patterns, light materials, dip-dye; flowers worn in hair, peace sign accessories.Cultural legacy: The Beatles, Jimi Hendrix Experience; folk, psychedelic rock -> many current bands would use these as their musical influences. the Glastonb ury Festival in England is to this day considered to be the largest gathering of hippies throughout the world. in Britain, the summer of 1988 became known as ‘The Second Summer of Love’ as a hippie revival descended; it held much of the same ideologies as the original movement and was heavily driven by electronic and ‘acid’ music. eligion: religious and cultural diversity became more widely acceptable – in 2005, Oliver Benjamin, a former hippie, founded The Church of Latter-Day Dude, based on a character called The Dude in a 1998 movie ‘The Big Lebowski’. This became known as ‘Dudeism’. The epigraph on their website states: ‘Come join the slowest-growing religion in the world – Dudeism. An ancient philosophy that preaches non-preachiness, practices as little as possible, and above all, uh†¦lost my train of thought there. Anyway, if you’d like to find peace on earth and goodwill, man, we’ll hel p you get started.Right after a little nap’. environmental: started the concept of ‘Reduce, Reuse, Recycle’. Greenpeace, founded in 1971 by a dozen men – half environmentalists, half hippies. promoted organic living, which is currently very popular, especially amongst celebrities. Article in The Telegraph, 2007: ‘The hippy ideals that outlasted the 1960s’ â€Å"The 1960s were not, it appears, just a passing phase. A survey to mark the 40th anniversary of the Summer of Love shows the hippy ethos has moulded our views on everything from war, government, sex, fashion, food and the environment.Almost half of Britons (46 per cent) agree with the slogan Make Love Not War and 49 per cent are opposed to nuclear weapons, a YouGov poll for Reader's Digest found. One in 10 have taken part in an anti-war protest while just over a third think there is never any excuse for war. Just under a third disagree with party politics – much like hippies, who were largely against the party system and preferred to focus on single issues like the environment.The idea of â€Å"free love† has also become mainstream, with 75 per cent agreeing with sex before marriage and one in 10 saying they would have multiple sexual partners. More than a third said they had taken marijuana, while 43 per cent said they were open to meditation and 25 per cent believe in astrology. The sounds of the 60s have also endured, according to the poll. Some 84 per cent of Britons are able to hum or recite at least part of Yellow Submarine and 79 per cent know Puff the Magic Dragon’.

Being Immersed Into Virtual Worlds

Being Immersed in Virtual Worlds Being immersed in virtual worlds is a very appealing topic to me and often times I, myself and others dive into those kind of things many, many times especially with the increase in technology over the last few decades essay writer salary. The focus of this essay will answer specific discussions such as the impact of humanity that indulge in the artificial, virtual world by video games, movies, media and many other technologies. In addition to that, I will write about why I consider it to be a leisure time as well as the uses of all these virtual reality in the future.First of all, the technology involved in artificial, virtual world is all fantasy and has nothing to do with the real world. The problem is, some people don’t know the difference and take it out in real life as if it’s a game to them. The social implications of violent video games are often conflicted because some researchers, who are anti-violence towards video games, say that the majority of the people who play these games are more aggressive, addictive and so involved in it, they do things unpredictable, thus they are the ones who cause school shootings, crimes, etc.True to say, this is not the case because obviously everyone who play video games reacts to it differently such as myself. Even more so, I’ve been playing video games for many years since I was a child and have had no psychological effects from the games. I clearly know right and wrong, fantasy from reality. How do I know this? I was taught well by my parents and as well as ventured out in the real world. There’s also something called being pro-social, which means caring about the welfare and rights of others’ life and not put their games as a priority.Well, in some cases, violent video games do promote pro-social behavior which is a positive thing as they do not think about themselves and their leisure time only. This goes for all action and violence involved withi n movies and the media too. Being immersed into virtual worlds become a problem when one doesn’t know the difference, therefore naive of the facts and to make matters worse, imitate what they see in the game, most commonly â€Å"Grand Theft Auto† series which is one of the most popular among gamers.The Grand Theft Auto series is a free-roam action-adventure video game where you are in the open world of a large city freely killing people and stealing cars, escaping from cops, etc. To provide with evidence, here’s a sufficient research on that matter according to the most recent school shooting perpetrator, Adam Lanza. According to the Times Ideas website, Christopher J.Ferguson, the author of the article titled â€Å"Sandy Hook Shooting: Video Games Blamed, Again† has stated, â€Å"As a video game violence researcher and someone who has done scholarship on mass homicides†¦There is no good evidence that video games or other media contributes, even in a small way, to mass homicides or any other violence among youth. † (Ferguson P. 3) We can’t blame violent video games for everything because like I said, there are more than just violent video games alone.Adam Lanza may have played violent video games and went to a target shooting range, but there’s more to it than that. He was described as a loner with no friends, but brilliant. There was something wrong with him that no one knew or cared about; otherwise it would have prevented the Sandy Hook massacre. Secondly, simply playing video games, watching movies or TV such as soap opera and pornography are just leisure time and entertainment. These are things that should not be applied to real life.A lot of people pay for this and the companies make billions of dollars from their customers and they will continue to keep that trend going for many decades to come, the companies attitude are â€Å"We will do whatever it takes to make more money† and that is prett y much their only goal especially with the entertainment industries. Companies never run out of ideas because the virtual world is full of so many possibilities unlike real life such as Star Wars, War of the Worlds, Zombies, Aliens, Horror among many others.Sometimes, it may occur to some individuals who indulge themselves into this fantasy world and want to take it to the next level recruiting real victims and that becomes bad. In general, there are a lot of factors as to why serial killers, serial rapists, sexual sadists, online predators exist and that is because of this amongst other things that happen in their life to trigger such actions. What is even funnier is that religious people say it’s a sin to watch or play with these types of entertainment.Is killing a human in a virtual world a sin? Absolutely not! As a Christian, I believe we shouldn’t be mastered, manipulated or consumed by anything where it will affect us and others in a negative way. The application s of virtual reality are largely visual and less on words. We have become more visual over the years. However, words will still be around because how else would we explain the visual image without words? Or how else would we make an argument depicting the images and/or videos?Visual communication is direct and more efficient due to the pace of understanding it. It processes faster to the brain than words as if it’s like coding, trying to decipher what it is saying and then understanding it. Most people find TV, movies, video games more fun, appealing, and attractively productive than words. As the saying goes, visual communication is worth more than a thousand words. But we can also say that it’s a 50/50 between words and visual, they both are blended in, and despite how often one is used over the other.There are also computer applications of virtual reality such as powerful Adobe Creative Suite tools able to make logos and vectors, image manipulation through Photoshop , After Effects that add visual special effects seen in action movies, animation, wide ranges of specific colors & objects and many more. You can say that these programs practically make our eyes see more, making it look more attractive and innovative that our eyes cannot see alone. Moreover, virtual reality is originally produced on a computer, engineered and then imported to all technological devices such as porting to mobile phones, tablets, laptops, etc.In Wikipedia’s definition of virtual reality, more examples of hands-on equipments used are Computer-aided design (CAD), graphics hardware acceleration, head-mounted display, database gloves, and miniaturization (making powerful devices smaller scales but still effective). Applications that apply are implementation (most commonly programming languages such as Java, C++, Perl, or Python), Manufacturing (serve a new product design, prototypes, Computer-Aided Manufacturing), and Urban design (urban regeneration and planning t ransport projects). In the future, virtual reality is becoming more surreal with the advancements in technology.As technology becomes more advanced and complex, so will virtual reality. Virtual reality is all surrounded by computers and devices extracted from real life and data stored in memory. It is amazing how fast technology has boosted in just a few decades and we are already doing High-Definition and 3-D. Now, virtual reality needs to complete all five senses, sight, hearing, touch, smell and taste in the world of virtual reality being able to freely walk in what you imagined to be reality! How extraordinary technology will be to fulfill all five senses in virtual reality, in your own world that you, not only imagined, but also produced!

Amateurism in Ncaa football Essay Example for Free

Amateurism in Ncaa football Essay The National Collegiate Athletic Association is corrupted with sneakiness, unfairness and greediness, particularly in division one colleges. In North America, sports play a huge role, especially sports like football, hockey, basketball and baseball. Sometimes this causes us to become vanished of fairness, like are the players being treated right? A great example of injustice in sports is amateurism of football players in division one colleges. Division one and division two athletes must obtain amateurism, which is playing the sport as a hobby rather than for the money, many would define amateurism as worthy but it is really tainted and monopolized! Should NCAA athletes get paid? Numerous of people would easily answer no because college athletes are on scholarships and various athletic departments loses money even with a winning record. Also college athletes have advantages with free tuition, books, living expenses, food, clothing and health. Although all of these features appear wonderful but there are more cons than pros of amateurism. For example the NCAA is a business that are making money out of these athletes basically for free and yes they do receive tuition but that does not compare to the large amount of money the NCAA is making out of them. According the Stanford Review, college athletic is a multimillion-dollar industry with recruiting the best of the best in the nation. So why not pay the best of the best, if they put in all this hard work, then they should be rewarded. Instead the National Colligate Athletic Association is a monopoly because of its limitation of scholarships and other payments to boost its college sports program. Also not all of the athletes receive scholarships. College football players put in more work on the field than they do in the classrooms. For example when in season they have five-hour practices and that doesn’t include lifting for an hour and this is from Tuesday to Friday with game day on Saturday. After the season is over then they begin spring ball which is just only practices and plus they don’t have a summer break because they have to stay for summer ball. We consider college athletes as student athletes but that is such an oxymoron because in realty their sport does come before their schoolwork. When playing in a big division one school, most athletes believe to make it in the big leagues but sadly only about 2% makes it. Colleges should stress more on education for so call student athletes but they don’t because of the athlete’s popularity and how the NCAA is making money out of them regardless if they have a future afterward or not. It’s horrible how the NCAA contract includes that when an athlete commits and decides to transfer to play for another school then they have to sit out a year. This rule is so unfair because coaches don’t have to do that. The NCAA is the biggest monopoly in America according to Bloomberg Businessweek Magazine. When selling college souvenirs and jerseys, videogames, etc and the athlete does not make any money from that, even if they are the main reason for those sales. It is amazing that most players receive a free education but does not compare to what the NCAA is making off of them. The players should receive a cut of these profits or gain a portion of this money after graduation so it can help them financially with their futures. Sadly the NCAA is too considerate of themselves and if an athlete is injure or not performing well then they have no problem wiping their name off the record books. The National Collegiate Athletic Association is a business that makes tons of money from college athletes. Another reason why the NCAA doesn’t pay their athletes is because they will be tax and they can lose a lot of money from that. Well, professional sports obviously pay their athletes and they are tax too but the professional leagues are doing well. College basketball and college football are highly talked about and televised just like the professional sports so it shouldn’t be a problem if college athletes get paid. With amateurism in college sports, athletic programs cheat. They secretly cheat by illegally over paying top players or handing them out free stuff. For instance Cam Newton who was an All-American quarterback playing for Auburn and Mississippi before was secretly offered 120,000 to 18,000 from Mississippi State. Playing in top division one colleges, â€Å"winning isn’t everything, it’s the only thing† and if athletic programs will cheat to have the best recruits and this is no surprise. If amateurism didn’t exist, there wouldn’t be any cheating scandals and every player will treated equally from their performance. Brown, Noah. â€Å"The NCAA Monopoly – The Toonari Post – News, Powered by the People! † The Toonari Post. N. p. , 24 Mar. 2011. Web. 11 Nov. 2012. . Amateurism in Ncaa football. (2017, Jun 03).

Migrat workers Research Paper Example | Topics and Well Written Essays - 750 words

Migrat workers - Research Paper Example Such a person also qualifies to be a migrant worker. Nonetheless, migrant workers have been synonymous with the UN’s definition criterion, which is going to form the definitional basis for this expose. In effect, the expose elucidates about this indispensable issue of migrant workers while focusing on the UN’s definitional criteria. It is important to point out that the issue of migrant workers has been controversial in the contemporary society, which effectively ensured the UN’s intervention on the issue. In line with this, debate surrounding this controversial issue usually takes a sensitive perspective while unreliable and flawed statistics inform decisions and opinion in this issue, which creates a misconception. Unfortunately, it is evident that these misconceptions create strains in some areas where the issue of migrant workers is present. Hence, it has become a common occurrence to hear of natives accuse migrant workers of various issues with the main issu e being that migrant workers benefitted from services that were an entitlement of the locals. However, it is evident that weaknesses in the public administration system are to blame due to the failure to provide factual statistics and provide social amenities to the public in a reasonable manner (Legrain 2). The American Speech-Language-Hearing Association noted that industrialized nations faced a challenge regarding the approach to use while addressing the migrant workers issue. In line with this, the association cited numerous problems associated with these migrating groups and noted that the problems were political and social in nature. Importantly, the association identified the most common group of migrant workers as farm workers and noted that this group underwent a number of challenges while working in America. In this regard, The American Speech-Language-Hearing Association noted the group was lowly paid, uninsured and living under extremely dangerous conditions despite prov iding the country with an essential service. In 2008, the United States estimates of residents were approximately 293 million with 36 million people born from foreign countries out of which 10 million of them were unauthorized residents of the country (Census). On the other hand, Holmes noted the average age of migrant workers who worked in the agriculture sectors as below the age of 29 years. In addition, Holmes noted that only a few migrant workers who were more than 60 years worked in the agricultural sector of the country (448). On the other hand, the National Center for Farmworker Health estimates put 80 percent of women who worked in these farms as more likely to have been born in the U.S. with 34 percent of women having born in the country while their male counterparts working in these farms constituting of only 17 percent. In effect, this is proof that migrant workers played a significant role in the economy of the United States. Migrant workers play a prominent role in supp orting the economy of the United States. The National Academy of Sciences and National Research Council observed that, the U.S. government reaped more than $50 billion as taxes than the migrant workers in all levels of government in the U.S. (qtd. in National Immigration Law Center 2). In line with this, it is evident that the government would not have raised this amount if

Evaluating websites Research Paper Example | Topics and Well Written Essays - 500 words

Evaluating websites - Research Paper Example The search engine estimates the number of websites existing on servers as its web crawling spider Googlebot crawls the World Wide Web. The CDC website’s domain is cdc.gov, which is its online identity. The website documents updated information as relates to health care and nursing profession. The website’s address is http://www.cdc.gov. The website provides timely information to the public on detection by the CDC professionals. Through the e-mail, add in on their website, CDC avails information to the public via personal mailboxes. The privacy in disposing mails at personal mailboxes enhances the privacy in the website. The website commands widespread of attention through the authoritarianism in the manner in which it dispenses sensitive and critical health alerts. It proves the first aid measures on how to address such emergencies with the key steps involved, this enhances its capability in realizing its set goals and objectives. The website outlines the sources of information for any verification. The manner in which it presented the Ebola outbreak citing Liberia as a source of the disease indicated and commanded trust from the public (Altman et al., 2014). In addition, the website has updated information as relates to health. The currency of the website makes it dependable upon when in need of current valuable information. The website clearly outlines the research methodologies the CDC employs in acquiring all the information that it provides. The clear outline of the methodologies can be useful in conducting thesis and other scholarly researches. It also gives the authors in the researches that can aid citing for the researchers and thesis students. The website provides relevant information about the authors and their arts as relates to the health that is its main objective. All these factors justify and qualify the website as scholarly. The website provides lab safety practices that are

Great Gatsby Research Paper Example | Topics and Well Written Essays - 1000 words

Great Gatsby - Research Paper Example The American dream of earning money for a decent life was violated by Gatsby as he used his money casually to throw extravagant parties to impress Daisy. He refused to come out of his past and believed that Daisy has always loved only him and not her husband. This novel depicts the violation of American dream in the 1920s through the character of Gatsby. He grew up in poverty and reached a life of opulence with a huge house, car and servants. With his self acquired wealth and social status he could develop in himself a completely different personality from his unprivileged past. The wealthy Americans of 1920s are signified by Gatsby who flaunts his money extravagantly as was depicted by his lavish parties. In the beginning of his life, Gatsby could represent American dream because like any other American he took nurtured the dream of earning money. Later in life, he differs from the other newly rich Americans in a way that he earned his money in dishonorable ways. The main idea of Am erican dream is to earn money through hard work and Gatsby failed to do so. In order to earn the love of Daisy, he obtained big house, car and other material possessions. American dream is an idea of pursuing happiness and this was violated by Gatsby as he pursued mere wealth. Gatsby depicts a character who used to harbor mythicised dreams of achievement and success that can be gained with money. He had the endless desire of going back to the past by craving for Daisy whom he almost married in the past. America’s multiple identities are shown in the character Gatsby. American culture believes in recreating by setting alongside any doubts about the... This novel depicts the violation of American dream in the 1920s through the character of Gatsby. He grew up in poverty and reached a life of opulence with a huge house, car and servants. With his self-acquired wealth and social status, he could develop in himself a completely different personality from his unprivileged past. The wealthy Americans of the 1920s are signified by Gatsby who flaunts his money extravagantly as was depicted by his lavish parties. In the beginning of his life, Gatsby could represent American dream because like any other American he took nurtured the dream of earning money. Later in life, he differs from the other newly rich Americans in a way that he earned his money in dishonorable ways. The main idea of the American dream is to earn money through hard work and Gatsby failed to do so. In order to earn the love of Daisy, he obtained big house, car, and other material possessions. The American dream is an idea of pursuing happiness and this was violated by Ga tsby as he pursued mere wealth. Gatsby depicts a character who used to harbor mythicised dreams of achievement and success that can be gained with money. He had the endless desire of going back to the past by craving for Daisy whom he almost married in the past. America’s multiple identities are shown in the character Gatsby. American culture believes in recreating by setting alongside any doubts about the reality of such a concept.

Postcolonial Society Essay Example | Topics and Well Written Essays - 1500 words

Postcolonial Society - Essay Example Canning brought out peace allover India by dividing the territories into two. The East India Company ruled one and Indian princes who owed faith to the East India Company ruled the rest. The Indians who knew the antecedents of the East India Company were skeptical about the temporary peace. In 1857 during summer, British domination in India was shaken up by revolt of sepoy mutiny or the First war of Independence by Indian soldiers. The revolt of Indian soldiers in the year 1857 was radically a different that of other revolts taken place in the years 1806 at Vellore, Bengal in 1842 etc., The British soldiers were killed by the Indian soldiers and marched to Delhi in the year 1857. They declared Bahadur Shaw, Mogul Emperor as the Emperor of India in 1857. Bahadur Shaw issued a proclamations asking the people of India, Hindus and Muslims alike-to end the tyranny and oppression, the infidel and treacherous English the knowledge of English gained by Indian had helped them in communication and expedited the process of national integration amongst various communities and religious. The developing nations standard has to be accepted by one and all. Western countries were also once existed as colonies and developed as super powers. In the recent past all the veto power or there is a great brain drain from the third world to the western countries. Speaking of origin doesn't make a justifying statement here. Post colonialism The publication of new papers in Indian languages and English was very few. Lawyers and patriots mainly held the publication of Indian News papers. The newspapers published in Calcutta covering the incidents and occurrence in various places used to reach villages and other places after gap of many number of days that to often duly censor by the Government Agency. The British Government had provided good educational facilities by imparting English language that helped the Indian to communicate with other countries to liberate Indian from the British. The English language has become to day an important weapon in the field of media, communication and in the scenario of modern development in Electronics, computers and web technology. "Historians have long acknowledged that the so- called European age in modern history began to yield place to other regional and global configurations toward the middle of the twentieth century."1 In the modern society due to advancement of technology in the fields of electronics, communication, Radio, TV, communication satellites, the media is now able to transmit or send news and messages within a very short time. The people are now in position to see, read and talk directly to the other side through videoconferences. Messages can be sent through e-mails to anywhere within five seconds once it set in motion. The worldwide computer network is the backbone of IT revolution. This network was able to work when special cables, and telephone lines and wireless measures are installed for quick delivery of information from one place to the other irrespective of distance. Today, the media can acquire any form of information in digital format. Modern techniques allow powerful ways and us to use images in media very effectively. The image information is useful in medical treatment also. The media is able to get even geographical information systems through remote sensing and image processing helps them to find out details of very small remote

Nice Work David Lodge Essay Example | Topics and Well Written Essays - 2000 words

Nice Work David Lodge - Essay Example Romantic idealism and individualism are abandoned ,and make room for materialist philosophies and realism ,art and imagiantion become "capitalist " in the sense that their aspirations resemble those of capitalist economy , the novelist immitating mass production in his work , both Balzac and Zola , for example being the authors of very voluminous works , La Comdie Humaine and Les Rougon Macquart , which through the great number of characters and through the very careful and faithful representation of society as a whole , attempt to give a total and faultless view of immediate reality . This aspiration towards production and representation , rather than towards creation is perhaps the central aspect of the nineteenth century literature .This aspect influnced thus , in the first place, literary production in what regards its form - prose and the novel , most of all , became predominant , as compared to poetry . This is very well illustrated in the fate of the poet who is the central fi gure of Illusions Perdues , Lucien , whose temperament and destiny could very well be that of any of the Romantic geniuses and , a destiny which is also greatly responsible for the title of the novel - as it is filled with dissilusionment , a term that very well describes the epoch of realism , where the illusions of genius and artisic merit are constantly baffled by the rules of a mediocre society , where noblity , political interests , social status , all prevail upon the true qualities of the individual . Realism in France was , as Victorian literature in England , to a great extent the product of a whole range of scientific , social , political and economical transformations that took place in the nineteenth century. These transformations regard first of all industralization and the beggining of technological and scientific progress , the expansion of education , of mass media , all decisively bringing the human race itself into focus , giving it confidence in its own power . These transformations affect on the one hand , the political scene of the age , where the same orientation towards mass culture is observed , through the attempts to change the form of government from the absolute monarchy to the republic , wherethe social classes could be abolished .Thus , in France , the lapse of time between the French Revolution in 1789 until 1900 , is characterized by periodical political shifts between two alternative forms of government monarchy to republic and back to monarchy again . T hese political shifts were the cause of great struggles among the social classes of the time, between the nobility and the bourgeoisie , most of all .This struggle is clearly illustrated in Balzac's Illusions perdues , where Lucien Chardon or Lucien du Rubempre , the name he takes in the pursuit of his ambitious designs to attain fame and a high social status through his talent and genius as a poet.In the first part of the novel , Balzac depicts the provincial lives of the " two poets " and friends , at the same time , Lucien Chardon , the

Individual reflection about a presentation(denmark Coursework

Individual reflection about a presentation(denmark - Coursework Example In an article written by Katzenbach and Smith (1993), The discipline of teams, there is an interesting exerpt, â€Å"When individuals approach a team situation, especially in a business setting, each has preexisting job assignments as well as strengths and weaknesses reflecting a variety of talents, backgrounds, personalities, and prejudices† (p. 168). The strength of our team was a powerful one. Though we had problems trying to meet each other due to distances we were able to put in our efforts and do our best. We were able to communicate with each other and each member was able to contribute to making our project succes. We understood each others weaknesses and we overcame those weaknesses by working together. This project had given us a positive experience that neither of us will soon forget. Though we only met four times during the making of our project I would like to experience this form of comradery again. We have accomplished a lot in such a small amount of time. The w eaknesses our group had were not based on an inability to get along. In actuality, we worked diligently and strived together. The problem was our distances from each other as well as our schedule. There are things that we are obligated to do in life such as work. Jobs and family life must take a priority and on the other hand, making a schedule to meet up together was difficult. Because of all of our different schedules we needed to set up a specific time and place to meet. Two of our group members live in London and us other two live far from each other as well. But even though the distance was large we were all able to meet up as scheduled. There were many difficulties trying to get our work done and it was sometimes overwhelming but we learned to compromise with each other to get the work done. As a team leader it took me much effort to have the group run successfully.We met up on February 15th for our first meeting. During that time I assigned divided the project so that each te am member would have a part and I took the first one which was about the background of Denmark. When we had to work on the part about Hofstede’s Cultural Dimensions, we separated the part into pairs. During our second meeting on the 17th, we were able to begin our PowerPoint. On the 22nd we finalized the PowerPoint and organized it to make it sound perfect. And finally, on the 23rd we spent hours upon hours reciting and practicing our presentation. Before our presentation we had practiced ruthlessly. We were proud that our efforts had given fruition to our success. During my time as the group leader I had to coach everybody in the team. I encouraged everyone to think hard about the work we have done. I was able to learn a lot from my team members. I have learned that communication skills are important when working towards a common goal. As De Janasz-Dowd-Schneider (2005, pg. 195) put it, everyone should participate and take responsibility on what he or she has to do. The key to all of this is communication. If a team member is having issues, we should assist the best way we can. Without proper communication we would have had a hard time working together. We were able to tackle this project with our hard work and understanding of each others’

Katrina Research Paper Example | Topics and Well Written Essays - 2000 words

Katrina - Research Paper Example Then, in the early morning of August 29, 2005, Hurricane Katrina came ashore at the mouth of the Mississippi near Orleans with 140 mph sustained winds and storm surges two stories tall. To make matters worse, many of the 500,000 residents of New Orleans live below sea level and are surrounded by the Mississippi River, Pontchartrain, and several bays. It was obvious that this was going to be a huge storm; consequently hundreds of thousands of Gulf residents evacuated on Saturday and Sunday. On Sunday night Mayor Holloway of Biloxi said that most of the residents in the lowest-lying sections of his city of 55,000 had evacuated. (Drye, 2005). Wherever possible, evacuees from low-lying areas went to higher ground to stay with relatives and/or friends. Some competed to rent limited accommodations; however, soon these were no longer available. By Sunday night shelters were filling up, even as far away as South KATRINA 3 Texas and all over Lousiana, according to Steve Rinard, meteorologist in charge of the national weather service office in Lake Charles, Louisiana (ibid.). Hurricane Katrina made landfall as a Category Four Storm on the Saffir-Simpson scale which ranks hurricanes from one to five according to wind speeds and destructive potential† (ibid.). ... rina herself was responsible for injecting the initial surprise and resulting confusion by making an unexpected jog southward as it crossed the Florida peninsula and then rapidly strengthening in the Gulf of Mexico. Residents in the Florida Keys were caught off guard by Katrina’s intensification. Katrina kept on getting stronger as it took a ragged S-shaped path across the very warm waters of the Gulf of Mexico. By Friday afternoon meteorologists feared the worst They felt that the storm would further intensify as it approached large Gulf Coast cities such as Alabama, Mobile, and New Orleans, which it did (ibid.) One has to wonder why by this point, coordinated preparations were not being made for a huge impending disaster. Emergency management officials had been concerned for sometime about a powerful storm such as Katrina hitting vulnerable areas such as New Orleans and the Florida Keys. They saw the greatest vulnerability being the coastal population growth that had occurre d during the past three decades, as well as the fact that 55,000 citizens were living below sea level. Knowing this, one wonders why coordinated plans were not in place for rapid evacuation and shelter for all these people should a Hurricane such as Katrina come to visit. They must have known that KATRINA 4 evacuation would not be easy, not only because of all of the people involved, but because there were a lot of people in the area without transportation and money to evacuate. Certainly there was a lack of preparedness for such a major storm, but, perhaps, even more to the point was a lack of communication, trust, and cooperation. Although President Bush declared a state of emergency for Louisiana and authorized the Federal Emergency Management Agency (FEMA) to provide aid, in response to

President Obama Essay Example for Free

President Obama Essay Obamanomics is basically a system where the government works from the Bottom up for more equality for all people. This system will benefit the working and middle class, and higher taxes for the wealthy 1% of our population. This means better living wages, better schools, universal Healthcare, less taxes for small businesses and a regulated system on wall street. Obamanomics will give the american people employment with Jobs in both the public and private sector; And make education more Affordable for every child with better paying teachers. President Obama is also dealing with the environment and the quality of food the American people place on their tables. His ultimate plan is for a world where less warfare will be produced by every country for a safer And freer world for all Americans and abroad. The american people think obamanomics will break the economy and leave the country bankrupt. However, it will work in the years to come with adjustments taken place until obamanomics is perfected and every american has benefited from it greatly.

Factors That Contributes to Happiness in Your Future Career Essay Example for Free

Factors That Contributes to Happiness in Your Future Career Essay Some people think that happiness is everything. It’s the meaning of life. No matter what you’re into, what you do. If you’re happy, you’re living. Thus happiness is like the purpose of life that makes its sense. Obviously, every person desires to be cloaked in happiness in all spheres of life. And, doubtless, one of the most important sphere we want to feel comfortable in and pleasure from is work. However, happiness isn’t a self-creating feeling. Thus there’re objective factors that calling forth happiness in our career. So let’s talk about them. The first condition contributing happiness in our future career as social scientists is our profession and it’s goals in general. We mean, that as politologists we’re going to research multifaceted, versatile, changeable art of power principles and political government that draw the picture of our nowadays and dictates a style of life. Evidently, it’s not routine, boring work at which we will cover with cobweb. It’s an interesting, exciting and dragging occupation due to which we’ll always keep up with the times. It’s rapid tempo encourages professional development and prospects, broadens our horizons and stimulates contemplation and achieving new goals. Thus our future profession contributes to happiness in its essence. Another reason to feel happy in our future career is the attitude toward our profession in society. Evidently, it’s rather prestige and respectable. Moreover, it assists a person in achieving a high social status. Due to that we’ll understand the importance and necessity of our work and feel pride and pleasure from it. And when people hear frequently and appropriately they’re appreciated, it heightens their desire to work and delight from it. So being respected, highly valued in society can condition the felling of happiness in our future career.

A Review on the Role of Expert System in Nephrology

A Review on the Role of Expert System in Nephrology Mr. Sagar S. Mali, Dr. R. V. Kulkarni Abstract Expert system refers to ability of the machine to collect data, performing operations on that data, and provide the correct and accurate results. The Expert system brings the intelligence like the human intelligence which is embedded into them by the computer programs. The use of Expert system in Nephrology concerns itself with the study of normal kidney function, kidney problems, and the treatment of kidney problems by the use of IT. There is need to transformation of the human expert knowledge to the machine. So that users of the system get the quick information about the particular disease in the field of Nephrology. The many researchers want to develop the system by using the fuzzy sets and neural computing. Author wants to present the exhaustive review on the role of expert system in Nephrology with special reference to kidney functions, kidney problems and kidney problem solutions through expert system. Keywords – Expert System, Nephrology INTRODUCTION The human body is the made up of the various parts. To take care of it the medical science exists from thousands of years and growth of its growing tremendously. It includes the various branches like biochemistry, molecular biology, medicinal chemistry, microbiology, neuroscience, physiology, nutrition, vision science and biomedical technology etc. In the recent era the use of IT for the medical science gives the precious contribution for the systematic development. The Medical Expert helps for diagnosing the medical disease that suggest to patients for about their health problems. But due to new amendments use of expert system is must. The Medical experts / doctors give treatment to patients with their experience and judgment. But sometimes he/she fails to treat the patient if the correct diagnosis is not made on patient disease or due to lacunas of expert Knowledge in the respective field. So it is the major problem for the junior doctors to learn new things and to patients also to know about their health problems because they can’t make experiment in reality because life is the very important. Another major problem is that the experienced Doctors/ Experts cannot always teach to junior or cannot tell to individual patients about their disease due to geographical location problems. It may require lot of cost and time for doctors and patients also. EXPERT SYSTEM Expert system refers to the mechanism which has the capability of collecting core data, process on it, analyze, make synthesis, perform operations, and provide the correct and accurate results which help to any individual or to any organization to take their best decisions. It is the specialized branch of Artificial Intelligence. Now days in various areas the expert system is working just like the medical, space research, security department, in banks and so on. The major use of the expert system to reduce the technical error related to business processing, logic processing and data processing. Expert systems are widely used in the field of medical to diagnose the patient disease. OBJECTIVE To take the review on the role of expert system in Nephrology with special reference to kidney functions, kidney problems and kidney problem solutions through expert system. REVIEW OF LITERATURE Laith R. Fleaih, in his paper â€Å"Expert system for Diagnosing kidney diseases† stated that the neural computing system designed to support the medical decision process using medical imaging databases and creating the optimal systems for ministry of the health to help the physician to making the correct decision with high certainty also give suitable medical device and can use for training the medical stuff easily. Main aim of the proposed system is the ability to diagnose of the kidney disease by in hospital or in the clinical center. Pornpimol Meemasuk and Chantana Chantrapornchai, presented paper â€Å"On the Development of Nutrition Information Systems for Kidney Disease Patients† focuses on the use of information system to aid kidney disease patients. There are various kinds of kidney diseases. Each of them requires the certain limitation of food nutrition, especially, sodium, potassium, protein, etc. In some situation, the protein may need to increase while in some case the protein needs to be decreased. Sandeep Soman, Gerard Zasuwa, Jerry Yee in the paper â€Å"Automation, Decision support and expert system in Nephrology † presented that increasing data suggest that errors in medicine occur frequently and result in substantial harm to the patient. Clinical decision support systems (cdsss) are active knowledge systems that use 2 or more items of patient data to generate case specific recommendations. This article describes how automation, templating, and cdss improve efficiency, patient care, and safety by reducing the frequency and consequences of medical errors in nephrology. M.Surendra Prasad Babu, L. Sreedhar, Dr. K. Rammurthy, in the paper â€Å"Hematology Expert System Using Rule Based Mechanism† stated The Hematology information system helps the people to know about the information about the different aspects of Hematology. The Hematology Advisory system helps the patients to get the required advices about the different diseases attacked to them due to their blood disorders. System is developed using JSP and MySQL. Wim Van Biesen, Guido Sieben, Norbert Lameire and Raymond Vanholder In their paper stated that the patients as having glomerular or tubular disease with a high sensitivity and predictive value. The rule-based system performs worse than the neural networks. The most adequate results were obtained with the hybrid system. They used Kohonen map is cap able of classifying the patients. Miroslave ivandic, walter hofmann and walter g guder, in his paper â€Å"Development and evaluation of a urine protein expert system† developed expert system that describes use of DSS for medical assessment of urine protein differentiation provides a standard of high and constant quality. A graduated and transparent decision process is implemented in the hybrid knowledge base that uses both production rule and geometric distance classification as complementary method of knowledge representation. Leonardo F. Duarte said in his research paper â€Å"Expert System for diagnosis and treatment of diabetes† that intelligent system gives diagnosis and steps to follow in order to achieve optimum health status for the patient. FINDINGS There is Expert system for Nephrology but all the aspects are not covered related to the nephrology. No fully implemented expert system is available which open source. The system is not used by the patients only doctors or experts are using it for diagnosis purpose in their clinic or hospitals. No web based full-fledged implementation. SUGGESTIONS Expert System in Nephrology which includes collection of disease data in well from and then it will make diagnosis. Also system should provide the suggestion for food nutrition to the kidney patients according to their age group. System will be open source which will be used by anybody across the world. System will provide the drugs information and exercise information to the patients also depending on their type and stage of kidney disease. CONCLUDING REMARK Although the literature presents that researches are made in the field of Nephrology but whole areas of it is not taken into consideration for developing the expert system. So author want to propose new research in all areas of Nephrology which includes diagnosis, suggestions, and food nutrition for the patients and system is developed by using open source platform. REFERENCES [1] Laith R. Fleaih, Expert system for diagnosing kidney diseases, international journal of computers technology, Vol.14, No. 3, Page 5517,Dec. 2014. [2] Pornpimol Meemasuk and Chantana Chantrapornchai, â€Å"On the Development of Nutrition Information Systems for Kidney Disease Patients†, International Journal of Database Theory and Application, Vol. 6, No. 3, June 2013. [3] Sandeep Soman, Gerard Zasuwa, Jerry Yee, â€Å"Automation, Decision support and expert system in Nephrology† US National Library of Medicine National Institutes of Health , 15(1):42-55, Jan 2008. [4] M.Surendra Prasad Babu, L. Sreedhar, Dr. K. Rammurthy, in the paper â€Å"Hematology Expert System Using Rule Based Mechanism†, ISSN: 2231-071 IJCSET | April 2011 | Vol 1, Issue 3,103-106. [5] Miroslave ivandic, walter hofmann and walter g guder, â€Å"Development and evaluation of a urine protein expert system†, Clinical chemistry 42, No. 8, 1996. [6] Leonardo F. Duarte said in his research paper â€Å"Expert System for diagnosis and treatment of diabetes†, spring 2003. [7] http://www.kidney.nyc/kidney-disease/ [8] http://www.webmd.com/drugs/index-drugs.aspx [9] http/en.m.wikipedia.org/wiki/Nephrology

Essay --

As part of the cell cycle, mitosis is the nuclear division of replicated chromosomes by the disconnection of the replicated chromosomes to form two genetically identical daughter nuclei. Escorted by mitosis is commonly the process of cytokinesis. The cytokinesis process entails a dividing cell splitting into two, resulting in the subdivision of the cytoplasm into two cellular suites. The process of mitosis can take place in either a haploid (23 chromosomes) or a diploid (46 chromosomes) cell. Before a cell can be ready for a mitotic division it must primarily undergo its interphase stage. Following the interphase stage several other stages come into play. These stages are prophase, prometaphase, metaphase, anaphase, and telophase. During each specific stage certain sequences of events take place that assist to the completion of the division. During interphase, cell growth, DNA replication, separation of centrioles and protein synthesis takes place. This phase is acknowledged to being the most extensive period of the cell cycle thus signifying the stage in which the cell devotes th...

The Theme of Loss in Shakespeares The Tempest Essay -- Tempest essays

The Theme of Loss in The Tempest      Ã‚  Ã‚  Ã‚  Shakespeare's play, The Tempest tells the story of a father, Prospero, who must let go of his daughter; who brings his enemies under his power only to release them; and who in turn finally relinquishes his sway over his world - including his power over nature itself. The Tempest contains elements ripe for tragedy: Prospero is a controlling figure bent on taking revenge for the wrongs done to him, and in his fury he has the potential to destroy not only his enemies, but his own humanity and his daughter's future.    Throughout the play, Prospero is a figure who talks at rather than to the other characters, including his daughter Miranda, Prince Ferdinand, and Ariel, his airy servant. At the end of Act IV Prospero is caught up in the ecstasy of punishing and determining the fate of his foes. The beginning of Act V, however, marks a change in the character of Prospero, which averts a possible tragedy. Prospero is unsettled even though his plans are reaching fruition. In his talk with Ariel for the first time we see an actual conversation take place. In addition, in the line "...And mine shall." (Shakespeare V.i.20) we see a change of heart on the part of Prospero, and in the following monologue the audience is privy to introspection and contemplation even beyond that of the end of the masque in Act IV "We are such stuff as dreams are made on..."(Shakespeare).    ... ...est: An Interpretation." In The Tempest: A Casebook. Ed. D.J. Palmer. London: Macmillan & Co. Ltd., 1968. 225. Kermode, Frank. Introduction. The Tempest. By William Shakespeare. Cambridge: Harvard UP, 1958. xlii. Palmer, D. J. (Editor) The Tempest - A Selection of Critical Essays London: MacMillan Press Ltd., 1977. Shakespeare, William. The Tempest. The Riverside Shakespeare. Ed. G. Blakemore Evans, et. al. Boston: Houghton Mifflin Company, 1974. Solomon, Andrew. "A Reading of the Tempest." In Shakespeare's Late Plays. Ed. Richard C. Tobias and Paul G. Zolbrod. Athens: Ohio UP, 1974. 232. John Wilders' lecture on The Tempest given at Oxford University - Worcester College - August 4th, 1999.

General Education Essay -- essays research papers fc

With living costs as high as they are in this day and age, it is completely unreasonable to expect the average individual to squander already limited resources. Receiving a bachelor’s degree today requires an assortment of classes that often are not directly related to one’s career objectives. For some, they find this to be an enjoyable adventure, broadening their knowledge and learning about new aspects of life, but for others this is just burdensome. However it is looked upon, the college curriculum still requires a diverse selection of courses to develop well rounded, responsible individuals, but in turn creates added pressure upon students. Is it the job of secondary education to start developing all inclusive students who have been familiarized with a broad range of subjects? Is it fair that some children are able to afford private education and expensive tutoring with a one on one basis? The government needs to step in on this matter because the children who are growing up now are going to be this countries future. The rich are always going to be well educated because they can afford it. There needs to be government programs that provide free tutoring and counseling for the underprivileged. But the way things are going this will never happen because education is almost always one of the first things to be cut. One of the greatest sacrifices of college is the money required to attend. The Education Statistics Quarterly says: One of the biggest concerns for many families is how they are going to pay their children's college expenses. In academic year 2002–03, the average total price for full-time undergraduates to attend 4-year institutions—including tuition, fees, room, board, books, supplies, and other education expenses, as estimated by the institutions—was more than $12,800 at public institutions and almost $28,000 at private institutions (College Board 2003a). Over the past decade, inflation-adjusted tuition prices at public and private 4-year colleges and universities jumped nearly 40 percent, while the median income of families with a head of household 45 to 54 years old (those families most likely to have traditional college-age children) rose only 8 percent (College Board 2003b). Such price increases have made it much more difficult for families from nearly all income levels to pay for college. Researchers have, for many years, wondered how... ...eir general education courses. This mentality is not healthy. Not only are general education classes required, they are necessary for the development of well rounded citizens. It may cost a little more but what is a pretty penny compared to ones future. These courses are also valuable because it allows students to sample other aspects of life that they may find more interesting than his/her initial major. General education is quite valuable for the development of a fully literate society. For the development of cultured, interesting individuals, general education must be viewed as a necessity. Works Cited Kirsziner Laurie G. and Mandell Stephen R. Patterns for College Writing, Bedford/St. Martin’s Boston, New York Kozol Jonathan. â€Å"The Cost of an Illiterate Society.† From Illiterate America by Jonathan Kozol. Copyright 1985 by Jonathan Kozol Zinsser William. â€Å"College Pressures.† From Blair and Ketchum’s County Journal, Vol VI, No. 4, April 1979. Copyright 1979 by William K. Zinsser. National Center for Education Statistics http://nces.ed.gov/programs/quarterly/vol_5/5_2/q2_4.asp 1990 K Street, NW, Washington, DC 20006, USA, Phone: (202) 502-7300

Sales Management

What are the pros and cons of Mr. Evans’s e-commerce strategy? What is the best argument that Ms. Miko can make to keep her sales force intact? In your opinion, should Cardinal Connectors Inc. eliminate its sales force? Explain. 2. Assume your company, which sells paper products, has 60 percent of the business at your largest account. What factors would make it relatively easy for you to get a larger share of that customer’s business, and what factors would make it harder? 3. One manufacturer of dictating machines recruits only experienced people and does not recruit among graduating college students.A competitor recruits extensively among colleges in its search for salespeople. How do you account for the difference in sources used by firms selling essentially the same products? Explain your analysis in detail. 4. A manufacturer of small aircraft, designed for executive transportation of large companies, has decided to implement the concept of a selling center. Which pe ople in this company should be on the selling teams? What problems is this firm likely to encounter when it uses team selling? 5. You must choose between two sales recruits.One has scored very high in terms of the quality of his interview, but not very well on the series of psychological tests to predict qualities the firm thinks are necessary for success. Another person did well on the psychological testing, but not very well in the personal interview. All other things being equal, which one would you hire, and why? What do you think the strengths and weaknesses would be of the one you hired? 6. â€Å"Salespeople are born, not made. It’s futile to try to train a person to be a salesperson, so I don’t. How would you answer a sales manager who said this to you if you were trying to get her or him to hire you as a sales trainer? 7. In what respects would a compensation plan differ among salespeople for the following firms? a) the manufacturer of small airplanes used by executives; b) a wholesaler of office equipment and supplies; c) an automobile dealer. 8. Do you approve of Kathryn’s plans of action? If so, why, and how could she improve her plan of action? If not, what changes would you suggest she consider making? Describe your views in detail. 9.A petroleum firm with a sales force of 300 people planned to sell its fleet of company-owned automobiles and have the salespeople use their own cars instead. What problems are involved in this change? What actions should the petroleum firm take to address them? 10. As a sales manager for HighRising Company, Rocky Foster oversees 15 sales reps. Foster is an outstanding transactional leader, but he is hopelessly ineffective as a transformational leader. Is this a problem? Why, or why not? What recommendation, if any, would you make to the Vice President of Sales? 11.What advice would you give Michiko Takanaga on how she should reduce her departmental budgets? Justify your recommendations. 12. What control unit would you recommend in establishing sales territories for each of the following companies? Explained why you picked the control unit you did for each. a) manufacturer of laptops; b) food broker; c) appliance wholesaler; d) manufacturer of outboard motors; e) lumber wholesaler 13. What supporting points could be made over allocation of indirect marketing costs, by the proponents of each side, in the full-cost versus contribution-margin controversy ?Which of the two concepts do you advocate, and why? 14. If a company made a territorial volume analysis and found some subpar territories, how might these facts affect the following activities relating to salespeople? a) supervision b) compensation c) training 15. â€Å"Let’s face it. Our product is no different from that of 20 other competitors. It sells for the same price and for the same terms. We all give the same service. It really doesn’t matter to the buyer which of us gets the order. So the only way we can get an edge is through our aggressive entertainment and gift program.We work hard at making our buyers happy with us. They enjoy doing business with us. † Do you see any ethical problems involved here? What possible consequences are there to the company? What would you do differently, if anything? 16. As a sales manager for a baby food concern, you want to evaluate the ability of your representatives to obtain good shelf space in grocery stores. How would you do this? Before implementing this process, you call a meeting of your reps to explain your evaluation process to them. What would you say? Sales Management One of the major problem facing sales managers is on what criteria to judge a new salesperson when hiring him. In most cases, the sales managers look at the sales person’s past records and his performance in the previous organization but many a times, they see that a successful salesperson in one organization does not perform when hired in the new organization. One of the main reasons for that it is the difference in culture and values. The new recruit might be very good but he might not be compatible with your organization. Another major problem being faced by the sales managers is that even though the sales people meet their targets, they barely ever follow the sales process of their own company. Every salesperson tries his own tactics that he thinks will bring business. When giving bonuses to salespeople, sales managers find it difficult to determine the metrics on which to evaluate the salesperson’s performance. Should they judge the salesperson depending on how much business he brought and in that case, they will have to ignore the ways the business was brought, to what extent was business rules followed and how ethical was the deal, etc. Ethical issues are one of the major problems that are faced by the sales managers. Many sales people bring in a lot of business for the firm but in return, they are being paid kickbacks by the customer which means that unethical behavior is practiced. It is very difficult for a sales manager to oversee any unethical practices taking place in the organization from his office and therefore, they find it extremely difficult for stop unethical practices in the organization. Almost all sales managers face this problem. The sales manager has to evaluate the performance of the sales people and this responsibility makes the sales manager a judge and on the other hand, the sales manager is required to train and coach the sales people and this responsibility makes the sales manager a coach and a helper and both these roles are very conflicting so the sales managers find it difficult to fulfill both roles since both roles require different type of a relationship with the sales person. Many sales managers when evaluating the sales person give more emphasis to whether they like the sales representative or not rather than on the fact that sales person is bringing in business which is not the right thing. Because even if the sales manager does not that sales representative, if the representative is bringing in the expected business, then the manager has to reward him either through commission or bonuses. Sales managers find it difficult to decide whether they want to have a salary plus commission or salary plus bonus. In the first method, the commission is the percentage of the sales made in actual dollar terms whereas in the second method, you give a certain percentage of the sales representative’s salary as a reward to the sales person. Both have their advantages and disadvantages and one method works better for some sales people whereas the other method works better for other sales people and deciding which one to implement is an issue that is faced by sales people on a more strategic level rather than operational level. Sales managers also have to decide whether they assign sales teams or one sales person to each account. And if they have a whole sales team for one account then how do they plan to reward those sales people. Will those sales people be evaluated on the basis of team performance or individual performance and if they will be evaluated on team performance then will the rewards be given to a whole team equally or depending on each sales person’s contribution towards the goal because these things will affect the motivation level of the sales people. Answer 2: The emphasis on training the sales people cannot be emphasized enough. Sales people’ training is very essential for both new and old sales people. Training in communicating with people is important for both old and new sales people since they come across all sorts of customers. For example, a sales person who is selling detergent will be selling the detergent to all sorts of people whether the customer is in higher socioeconomic class or lower, whether he is a man or a woman or whether he is Asian or America. Sales people should know how to communicate with all sorts of people so that they can cater to more customers. Administrative training is really important because the sales people whether old or new should be told to keep all sorts of documentation because safely keeping all sales documents is important therefore, sales people need training about what documents they need to create when a sale is made, how the documents are maintained and how they need to be filled, etc. Sales people also need training regarding knowledge development. They need to be told how to keep themselves abreast about all the products of the company, its competitors and also information about substitute products because the customer of today is very knowledgeable and therefore, to sell to such a customer, a sales person must know everything in and out so that he can convince the customer to buy his product. The new sales people need to be trained regarding the sales practices of the company, the sales culture of the company and also the sales process. You need to have the new recruit get integrated into the new environment so that he can perform well and secondly, all organizations do not have the same way of selling so the sales representative need to be made aware of what is expected out of him so that he can strive to achieve that and in a way that is accepted and practiced by the new organization. The importance of training is also important since the world is becoming global and sales people are transferred from one region to another so they need to be aware of the differences in culture, language, etc so that they can sell to the locals without transgressing the boundaries or offending them in any way. Experienced sales people have to be trained because if they are not trained, they become outdated. They need to be taught about the new ways of selling which are practiced by the big companies so that they can utilize them to sell to the customers. Experience sales people will also have to be made aware of the new technologies. For example, now many companies are using Sales Force Automation systems which enhance the selling of the organization. These are new technologies and the sales people will have to learn these new technologies to remain current and competitive. Training is also essential for new sales people to let them know what they need to do to move higher up in the rung which helps to reduce employee turnover since if they know that doing so and so will lead them to a new destination then they will not look outside the organization for career opportunities. Moreover, it makes it clear to them about what they need to do to get a certain thing so that they can work towards it. Answer 4: The major advantage of building customer relationships via the internet is the cost factor. It is much cheaper to sell, answer queries, and provide customer service to thousand customers on the Internet because very few people can handle all this since most of the work is automated. However, in a brick and mortar environment, it would require hundreds of sales people to manage all these relationships and it will be costly because you need to pay them, you need to train them and secondly, the consistency will not be there. Another major advantage of building customer relationships online is that you can cater to a wide range of audience. The Internet is used by people around the world so if you are selling books on the Internet and your business is in Chicago then you are not just limited to people living in Chicago. People from all around United States and also outside the country can buy from you since all they need is that they have to do is go to your website. The communication becomes very quick when you are handling relationships on the Internet. For example, if the customer is finding some problem with a new appliance he bought from an online store, he can just e-mail them or chat with some online representative who will solve the query faster than in traditional stores. The Internet helps you to display millions of things to a customer who gets to have a wide range which is not possible with traditional methods. So you can display millions of goods to the customer which will keep him happy without increasing your cost since you do not have to buy a huge storefront to keep all those goods. When you are selling an electronic item in a traditional store, you need to train all the sales people so that they know how to operate the item and whenever a customer arrives, the sales person will have to demonstrate to him how the item works. With online websites, you can put videos of demonstration of how the item works which is cheaper plus the customer can view any time and he can watch multiple times even after he has bought the item. However, there are also disadvantages of this method. For example, it is very difficult to attract traffic to your online service or store. Many companies do not have enough funds to pay websites such as Google for advertising them and with online websites; there is no other way of attracting customers. Another problem with this is that customer and sales person cannot see each other And due to that the communication is not as effective as with traditional methods. In all sorts of communication, a communication becomes more effective if the other person can see you so that you can study his body language and facial expressions. Secondly, many people find it uncomfortable talking to a machine. There are many prospective customers whom you can sell but they do not access the Internet either because it is not accessible to them or because they are too busy so there are chances that you can miss out on important customers which results in lost sales. When you have to interact with a customer online, it is much more difficult than using the traditional ways. Therefore, when recruiting people, you need to ensure that they are capable of communicating with someone over the Internet effectively. Moreover, they should be trained well so that they can help the customer properly. Sales Management One of the major problem facing sales managers is on what criteria to judge a new salesperson when hiring him. In most cases, the sales managers look at the sales person’s past records and his performance in the previous organization but many a times, they see that a successful salesperson in one organization does not perform when hired in the new organization. One of the main reasons for that it is the difference in culture and values. The new recruit might be very good but he might not be compatible with your organization. Another major problem being faced by the sales managers is that even though the sales people meet their targets, they barely ever follow the sales process of their own company. Every salesperson tries his own tactics that he thinks will bring business. When giving bonuses to salespeople, sales managers find it difficult to determine the metrics on which to evaluate the salesperson’s performance. Should they judge the salesperson depending on how much business he brought and in that case, they will have to ignore the ways the business was brought, to what extent was business rules followed and how ethical was the deal, etc. Ethical issues are one of the major problems that are faced by the sales managers. Many sales people bring in a lot of business for the firm but in return, they are being paid kickbacks by the customer which means that unethical behavior is practiced. It is very difficult for a sales manager to oversee any unethical practices taking place in the organization from his office and therefore, they find it extremely difficult for stop unethical practices in the organization. Almost all sales managers face this problem. The sales manager has to evaluate the performance of the sales people and this responsibility makes the sales manager a judge and on the other hand, the sales manager is required to train and coach the sales people and this responsibility makes the sales manager a coach and a helper and both these roles are very conflicting so the sales managers find it difficult to fulfill both roles since both roles require different type of a relationship with the sales person. Many sales managers when evaluating the sales person give more emphasis to whether they like the sales representative or not rather than on the fact that sales person is bringing in business which is not the right thing. Because even if the sales manager does not that sales representative, if the representative is bringing in the expected business, then the manager has to reward him either through commission or bonuses. Sales managers find it difficult to decide whether they want to have a salary plus commission or salary plus bonus. In the first method, the commission is the percentage of the sales made in actual dollar terms whereas in the second method, you give a certain percentage of the sales representative’s salary as a reward to the sales person. Both have their advantages and disadvantages and one method works better for some sales people whereas the other method works better for other sales people and deciding which one to implement is an issue that is faced by sales people on a more strategic level rather than operational level. Sales managers also have to decide whether they assign sales teams or one sales person to each account. And if they have a whole sales team for one account then how do they plan to reward those sales people. Will those sales people be evaluated on the basis of team performance or individual performance and if they will be evaluated on team performance then will the rewards be given to a whole team equally or depending on each sales person’s contribution towards the goal because these things will affect the motivation level of the sales people. Answer 2: The emphasis on training the sales people cannot be emphasized enough. Sales people’ training is very essential for both new and old sales people. Training in communicating with people is important for both old and new sales people since they come across all sorts of customers. For example, a sales person who is selling detergent will be selling the detergent to all sorts of people whether the customer is in higher socioeconomic class or lower, whether he is a man or a woman or whether he is Asian or America. Sales people should know how to communicate with all sorts of people so that they can cater to more customers. Administrative training is really important because the sales people whether old or new should be told to keep all sorts of documentation because safely keeping all sales documents is important therefore, sales people need training about what documents they need to create when a sale is made, how the documents are maintained and how they need to be filled, etc. Sales people also need training regarding knowledge development. They need to be told how to keep themselves abreast about all the products of the company, its competitors and also information about substitute products because the customer of today is very knowledgeable and therefore, to sell to such a customer, a sales person must know everything in and out so that he can convince the customer to buy his product. The new sales people need to be trained regarding the sales practices of the company, the sales culture of the company and also the sales process. You need to have the new recruit get integrated into the new environment so that he can perform well and secondly, all organizations do not have the same way of selling so the sales representative need to be made aware of what is expected out of him so that he can strive to achieve that and in a way that is accepted and practiced by the new organization. The importance of training is also important since the world is becoming global and sales people are transferred from one region to another so they need to be aware of the differences in culture, language, etc so that they can sell to the locals without transgressing the boundaries or offending them in any way. Experienced sales people have to be trained because if they are not trained, they become outdated. They need to be taught about the new ways of selling which are practiced by the big companies so that they can utilize them to sell to the customers. Experience sales people will also have to be made aware of the new technologies. For example, now many companies are using Sales Force Automation systems which enhance the selling of the organization. These are new technologies and the sales people will have to learn these new technologies to remain current and competitive. Training is also essential for new sales people to let them know what they need to do to move higher up in the rung which helps to reduce employee turnover since if they know that doing so and so will lead them to a new destination then they will not look outside the organization for career opportunities. Moreover, it makes it clear to them about what they need to do to get a certain thing so that they can work towards it. Answer 4: The major advantage of building customer relationships via the internet is the cost factor. It is much cheaper to sell, answer queries, and provide customer service to thousand customers on the Internet because very few people can handle all this since most of the work is automated. However, in a brick and mortar environment, it would require hundreds of sales people to manage all these relationships and it will be costly because you need to pay them, you need to train them and secondly, the consistency will not be there. Another major advantage of building customer relationships online is that you can cater to a wide range of audience. The Internet is used by people around the world so if you are selling books on the Internet and your business is in Chicago then you are not just limited to people living in Chicago. People from all around United States and also outside the country can buy from you since all they need is that they have to do is go to your website. The communication becomes very quick when you are handling relationships on the Internet. For example, if the customer is finding some problem with a new appliance he bought from an online store, he can just e-mail them or chat with some online representative who will solve the query faster than in traditional stores. The Internet helps you to display millions of things to a customer who gets to have a wide range which is not possible with traditional methods. So you can display millions of goods to the customer which will keep him happy without increasing your cost since you do not have to buy a huge storefront to keep all those goods. When you are selling an electronic item in a traditional store, you need to train all the sales people so that they know how to operate the item and whenever a customer arrives, the sales person will have to demonstrate to him how the item works. With online websites, you can put videos of demonstration of how the item works which is cheaper plus the customer can view any time and he can watch multiple times even after he has bought the item. However, there are also disadvantages of this method. For example, it is very difficult to attract traffic to your online service or store. Many companies do not have enough funds to pay websites such as Google for advertising them and with online websites; there is no other way of attracting customers. Another problem with this is that customer and sales person cannot see each other And due to that the communication is not as effective as with traditional methods. In all sorts of communication, a communication becomes more effective if the other person can see you so that you can study his body language and facial expressions. Secondly, many people find it uncomfortable talking to a machine. There are many prospective customers whom you can sell but they do not access the Internet either because it is not accessible to them or because they are too busy so there are chances that you can miss out on important customers which results in lost sales. When you have to interact with a customer online, it is much more difficult than using the traditional ways. Therefore, when recruiting people, you need to ensure that they are capable of communicating with someone over the Internet effectively. Moreover, they should be trained well so that they can help the customer properly.

Managerial Economics and Its Application in Banking Sector a Case of NMB Essay

Is a branch of economics that applies microeconomic analysis to specific business decisions. It bridges economic theory and economics in practice. Managerial economics provides a set of tools, techniques, methodologies, guidance and insights that can help in making better and value-adding decisions in business and for analyzing decision problems and developing criteria for choosing the best possible solution to problems. Consumer Behavior Is the study of how individuals, groups, and organizations select, buy, use and dispose of goods, services, ideas, or experiences to satisfy their needs and wants (Kottler, P; Keller, K. L. 2009) Consumer Behaviour Referred to as the study of when, why, how, where and what people do or do not buy products. It blends elements from psychology, sociology, social, and anthropology and economics. it attempts to understand the buyer decision making process, both individually and in groups. It studies characteristics of individual consumers such as demographics and behavioural variables in an attempt to understand people’s wants. It also tries to assess influences on the consumer from groups such as family, friends, reference groups, and society in general. Belch and Belch define Consumer Behaviour as the process and activities people engage in when searching for, selecting, purchasing, using, evaluating, and disposing of products and services so as to satisfy their needs and desires. Demand Is the willingness and ability to purchase a product. Consumer’s total demand for a product for a product is reflected in the demand curve Demand Curve Is a line showing the relationship between the price of a product or factor of production and the quantity demanded per time period. The demand curve is usually downward sloping, since consumers will want to buy more as price decreases. Shift in demand curve Is a movement of the demand curve from one position to another (left or right) as a result of some economic change other than price. A given demand curve is always drawn on the ceteris paribus assumption that all other factors affecting demand (income, taste, etc) are held constant. If any of these changes, however, then this will bring about a shift in the demand curve. For example if income increases, the demand curve will shift to the right, so that more is now demanded at each price than formerly. Application of managerial theory in the place of work a case of National Microfinance Bank Managerial Economics theories are also applicable in banking sectors, National Microfinance Bank as a case study. Some of the theories which are applicable to National Microfinance Bank are pricing theories, Demand Analysis and theory of consumer behavior. Pricing theory National Microfinance Bank has always maintained a pricing strategy for its products that keep them affordable to the general public. The bank’s aim is to remain at the same level or below the key competitors, mainly CRDB and NBC. This strategy has worked well and resulted in a significant growth of NMB Personal Accounts as well as NMB ATM Cards. For some products, price influences consumers’ perception of overall quality (Kerin R. A; et al 2004) Penetration Pricing National Microfinance Bank used penetration pricing in setting a low initial price on a new product to appeal immediately to the mass market, for example NMB Internet Banking, has started for Corporate Customers with free registration, compared to other Banks which have registration and transaction fees, this has caused many corporate customers to convinced to join this service and hence increase the deposits for the bank during this hard time of Economic Crisis. Also with launching of Mobile Banking which came with low initial pricing for money transfers services, balances and bank statement enquiries, has encouraged many customers to register for the service to its affordability, with now over 150,000 customers have registered for NMB Mobile Banking. There were also no charges for ATM’s in balances and bank statements enquiries while other Banks do have charges in balances and bank statement enquiries. From 1st February, 2010 National Microfinance Bank has introduced new tariff guide whereby for the first time NMB charges Tshs 50/= for Teller withdrawal fee and Tshs 100 for ATM mini statement. Demand Analysis Refer to the demand theory as want, need or desire for a product backed the money to purchase it. Due to high demand of consumers, the bank has been forced to add some products to meet the consumers’ demand. Up to 1st January, 2010 the bank has over 134 branches all over the country, 276 ATMs and different product and services. Some of the new products and services which introduced to meet the consumers demand were as follows. NMB Junior Account Is the account whereby a customer can get extra bonus above normal interest rate, no service fee, quarterly interest payment and it encourages savings for future use. NMB student Account As the bank seen the high demand of students to save their money they decided to open NMB student Account. By looking in their earnings they put affordable opening balance of Tshs 2,000/= only. Many students now opt for this type of account. Money Transfer Is the transfer of money through mobiles phone. As today world is more advanced in technology, bank decided to introduce this service to meet the customers demand. Customers can be able to view their balances, recharge their mobiles phone, transfer of money through ATM and Mobile Banking. This product is of high demand nowadays as many customers enrolled in this programme. Internet Banking Through this service the consumers can easily have the access to their bank account, National Microfinance Bank has introduced this service starting with Corporate Customers, where in next phase will be able to do transactions through this service. No registration fee at 1st phase where corporate customers can view their account transactions and print their bank statement online. Demand for NMB Internet Banking has been increasing due to many of the corporate customers has a lot of operations and vast network country wide, and many requires online statement to simplify their operations including selling of different products after making collections through NMB. Demand function As it is a form of notation that links the dependent variables, quantity demanded with various independent variables that determine quantity demanded such as price of a product, income, price of substitute products and advertising. Changes in any of these independent variables will affect quantity demanded differently. As to relate with our case study, this demand function will also apply. Price is an independent variable that determines quantity demanded of some product. In order to penetrate the market NMB offered free of charge in checking balance, mini statement and cash withdraw. It only charges Tshs 400 per month for personal accounts as service fee regardless of how many times someone use that service. NMB introduces charges for withdrawal of Tshs 500 through ATM per month previously it was Tshs 400, balance check cost Tsh 50, ATM mini statement cost Tshs 100. This rise in price charges affects the quantity demanded. This shows that price is an independent variable to quantity demand. As the price rises the quantity demand goes down. Advertisement is another independent variable that determines quantity demanded of some product. Advertisement is an art of keeping people aware with some product or service you need people to know. NMB Mobile Banking launched September, 2009, up to October, 2009 few customers were registered to this service and few were aware of this service, so NMB decided to engage in advertisement for this service through posters, Television, Radio, Brochures, Newsletters, promotions, the records shows high response of people to use NMB Mobile Banking from November till to date as over 150,000 customers have registered to this service compared to 100,000 registered in previous months. This shows that advertisement affects quantity demanded as many customers were able to use that service due to awareness of that service advertisement. Moreover, price of a substitute product is another Independent variable that determines quantity demanded of some product. NMB offers free charges in registration for Internet Banking for Corporate Customers compared to other banks such as NBC and CRDB which have registration fee, and due to its large network country wide, these caused many corporate customers to be convinced to join NMB Internet Banking services and hence quantity demanded of this service to be high due to the above factors. Determinant of Demand Demand for a good or service is determined by many different factors. In relation to our case study, they also applied as follows The price of the Commodity The amount one buys will depend on the price. The lower the price of the commodity the greater the quantity they will buy. In NMB there is no charge for opening account for government salaried workers, this plays a high demand for government employees to open account with NMB, after they enroll with NMB they enjoy using other products such as NMB Junior, NMB Bonus account and NMB mobile which have initial price, this tend to increase number of customers. As the lower the price of the commodity, the greater the quantity he will buy, this also cause many government employees to open account with NMB, this is where ceteris paribus and vice-versa will apply. Consumer Income As consumers Income change, the demand for goods and services will change. For most products, demand Increase when consumers have larger incomes. In relation to our case study, NMB main customers were from government salaried workers. This tends to increase the demand for them to save due to surplus they have. Price of Related goods When the prices of related goods change; demand may Increase or decrease, ceteris paribus. This also applies in NMB as many people were in belief that DECI SACCOS pays higher Interest, they withdraw their money from their accounts and transfer to DECI SACCOS accounts, and quantity demanded for NMB services decreased during that period. Taxation levels on goods Higher taxes on goods causes rise in their prices and hence cause the demand for the products to fall and vice versa. Due to high tax on the machines imported and experts operating those machines, NMB rises the ATM charges that causes a slightly fall in demand of that service due to those charges. Theory of consumer behavior and its applications in NMB Consumer behavior is how consumers allocate their money incomes among goods and services. A consumer is a unit of consumption and one of the agents in the commodity market. A consumer has a certain amount of income he can use to buy goods and services from the market. Given the fixed income and fixed prices of the goods, the consumer has to decide whether to buy a particular good and what amount of it to buy. So, the consumer faces the problem of choice of commodity. This problem can be solved on the basis of the economic theory of consumer behavior – consumers choose the best bundle of goods they can afford. This applies also in our case study as how people allocate their money in the different services offered by NMB example they choose to use ATM services, mobile banking services, internet services and different bank accounts offered. This theory helps bank to improve in their strategies by looking in the psychology of how consumers think, feel and select between different alternative products offered. They sometimes conduct a survey to know how customers perceive their services. Surveys can be in different groups users example to students, farmers, government employees, individual person and different organizations used NMB services. The results obtained help to improve some services and sometimes to know what they need and introduce new product according to their needs. They tried to compare their services offered with other banks they offer. Moreover the psychology of how consumer is influenced by his or her environment e. g. culture, family, signs, media etc. This also applies in our case study as NMB has many branches all over the country compared to other banks. When they win to get customers they tried to offer good services to them as being attracted to convince their families and other co-workers to join with their bank. They use also media to advertise their products as they have advertisement which shows the importance of mobile banking. When people saw that advertisement and compare with the really life they saw the importance of it and engaged in that mobile service. As they see they can buy LUKU even in late hours, they can transfer money at any time they wish using their mobile phones, check balance and mini statement without going counter.

Acquisition in Multinational Coperation Essay

Purpose – This conceptual paper aims to draw upon recent complexity and organizational psychology literature to examine conï ¬â€šict episodes, exploring the limitations of the predominant research paradigm that treats conï ¬â€šict episodes as occurring in sequence, as discrete isolated incidents. Design/methodology/approach – The paper addresses a long-standing issue in conï ¬â€šict management research, which is that the predominant typology of conï ¬â€šict is confusing. The complexity perspective challenges the fundamental paradigm, which has dominated research in the conï ¬â€šict ï ¬ eld, in which conï ¬â€šict episodes occur in sequence and in isolation, with managers using one predominant form of conï ¬â€šict resolution behavior. Findings – The ï ¬ ndings are two-fold: ï ¬ rst, the behavioral strategies adopted in the management of these conï ¬â€šicts will be highly complex and will be determined by a number of inï ¬â€šuencing factors; and second, this moves theory beyond the two dimensional duel concern perspective, in that the adaptable manager dealing with these multiple, simultaneous conï ¬â€šicts will also need to consider the possible implications of their chosen strategy along with the changing micro environment in which they operate. Originality/value – This paper adds value to the ï ¬ eld of conï ¬â€šict theory by moving beyond two dimensions and exploring a sequential contingency perspective for conï ¬â€šict management within the organization. It argues that multiple conï ¬â€šict episodes can occur simultaneously, requiring managers to use differing behaviors for successful conï ¬â€šict management. Keywords Conï ¬â€šict management, Conï ¬â€šict resolution, Organizational conï ¬â€šict, Individual behaviour, Interpersonal relations Paper type Conceptual paper International Journal of Conï ¬â€šict Management Vol. 21 No. 2, 2010 pp. 186-201 q Emerald Group Publishing Limited 1044-4068 DOI 10.1108/10444061011037404 Introduction It is now over 40 years since Louis Pondy (1967) wrote his seminal article on conï ¬â€šict within the organization and its management and almost 20 years since his reï ¬â€šections on his earlier work were published (Pondy, 1989)[1]. In 1967 Pondy established what was for two decades the generally accepted paradigm of conï ¬â€šict: that conï ¬â€šict episodes occur as temporary disruptions to the otherwise cooperative relationships which make up the organization (Pondy, 1967). In his subsequent reï ¬â€šections on his earlier work and that of others, Pondy proposed that conï ¬â€šict is an inherent feature of organizational life, rather than an occasional breakdown of cooperation (Pondy, 1989). This radically challenged the previous paradigm. Indeed, Pondy (1989) even suggested that research into the phenomenon of cooperation within the organization could be beneï ¬ cial in providing further insight into conï ¬â€šict within the organization, implying that it was cooperation, not conï ¬â€šict, which was the anomalous state requiring investigation. Yet, for almost two decades, Pondy’s conceptualization of conï ¬â€šict as a natural state for the organization has remained largely unexplored despite the emergence of a complexity perspective which explores multiple elements of the conï ¬â€šict situation or cooperative state. One possible reason why Pondy’s challenge has not been answered is that some confusion has arisen over the terms and typologies used for the classiï ¬ cation of conï ¬â€šict episodes. Consequently, debates about conï ¬â€šict structure or composition have tended to dominate the research agenda. The potential for confusion arising from these various conï ¬â€šict classiï ¬ cations will be discussed in this paper. Where conï ¬â€šict management behaviors have been studied, researchers have tended to focus on a two-dimensional approach or â€Å"dual concern theory† model (Thomas, 1976) which suggests that individuals adopt conï ¬â€šict management behaviors based on their perceived self interests and those of others; i.e. concern for self (competitive behaviors) versus concern for other (accommodating behaviors). Although this approach to the research of conï ¬â€šict and its management ï ¬ ts well with Pondy’s (1967) original paradigm, it is challenged by the complexity perspective that has emerged in psychology research. The complexity perspective of intraorganizational conï ¬â€šict maintains that interpersonal relationships are more complex than hitherto thought, and that the unfolding conï ¬â€šict is inï ¬â€šuenced by a wide variety of conditions. Moreover the complexity perspective encourages the consideration of simultaneous complexity (more than one event occurring simultaneously) and of how the mode of conï ¬â€šict management affects the outcomes (Munduate et al., 1999). This fresh perspective has enabled researchers to examine the point at which behavioral style is changed and the effect on the conï ¬â€šict episode (Olekalns et al., 1996) and to look at how different behaviors are combined (Janssen et al., 1999). With the recent developments in the complexity perspective of conï ¬â€šict management research (Van de Vliert et al., 1997; Munduate et al., 1999), the time has come to further explore the possible consequences of the complexity perspective: whether it is in fact the case that conï ¬â€šict is an inherent condition within the organization (Pondy, 1989); whether conï ¬â€šict episodes do not occur in isolation but occur frequently and simultaneously (Euwema et al., 2003); and whether complex sequences of adaptive behaviors are required to continually manage the constantly changing intraorganizational, conï ¬â€šict environment. Before we can do this, and to provide a common ground for discourse, we ï ¬ rst need to examine some of the theories around conï ¬â€šict typology that have arisen in the psychology and management literature and which may be the cause of some confusion. Conï ¬â€šict terms and typologies â€Å"Conï ¬â€šict† is a broad construct that has been studied extensively across several disciplines covering a wide range of social interactions. Previous conï ¬â€šict research has identiï ¬ ed four main levels of conï ¬â€šict in the context of human behavior and relationships as summarized by Lewecki et al. (2003): (1) Intergroup conï ¬â€šicts between groups of individuals which can range in size and complexity due to the many relationships involved, including international conï ¬â€šict between nations. (2) Intragroup or intraorganizational conï ¬â€šicts arising within smaller groups which comprise the organization. A re-evaluation of conï ¬â€šict theory 187 IJCMA 21,2 188 (3) Interpersonal conï ¬â€šict; that is, conï ¬â€šict at an individual level, conï ¬â€šict between individuals, or conï ¬â€šict between an individual and a group. (4) Intrapersonal conï ¬â€šict on a personal level, where the conï ¬â€šict occurs in one’s own mind. Although these four levels of conï ¬â€šict all appear across both the psychology and management literature, it is the third level (interpersonal conï ¬â€šicts within the organization or the reactions an individual or group has to the perception that two parties have aspirations that cannot be achieved simultaneously) that has become the central ï ¬ eld of research within the organization (Putnem and Poole, 1987). In 1992, Thomas proposed a simpliï ¬ ed deï ¬ nition of interpersonal conï ¬â€šict as the process which begins when an individual or group feels negatively affected by another individual or group. The conï ¬â€šict consists of a perception of barriers to achieving one’s goals (Thomas, 1992). More recently, interpersonal conï ¬â€šict has been deï ¬ ned as an individual’s perceptions of incompatibilities, differences in views or interpersonal incompatibility (Jehn, 1997). Conï ¬â€šict at this level has mostly been seen as adversarial and as having a negative effect upon relationships (Ford et al., 1975). These deï ¬ nitions presuppose that an opposition or incompatibility is perceived by both parties, that some interaction is taking place, and that both parties are able to inï ¬â€šuence or get involved – that is. that there is some degree of interdependence (Medina et al., 2004). Interpersonal conï ¬â€šict could arise within organizations where, for example, customer-facing departments such as Sales make promises to customers that other departments then have to deliver. In this domain of intraorganizational, interpersonal conï ¬â€šict, both Pondy’s (1966, 1967) work and recent developments adopting the complexity perspective are of particular interest This broad area of intraorganizational, interpersonal conï ¬â€šict has been further subdivided into two types: relationship conï ¬â€šict and task conï ¬â€šict. Relationship conï ¬â€šict arises between the actors through their subjective emotional positions, whereas task conï ¬â€šict relates primarily to the more objective tasks or issues involved (Reid et al., 2004). A series of studies conï ¬ rmed this duality between relationship and task. Wall and Nolan (1986) identiï ¬ ed â€Å"people oriented† versus â€Å"task oriented† conï ¬â€šict. In the early to mid-1990s Priem and Price (1991), Pinkley and Northcraft (1994), Jehn (1995) and Sessa (1996) all identiï ¬ ed â€Å"relationship† and â€Å"task† as discrete aspects of conï ¬â€šict. The picture became rather more complicated in the late 1990s. In 1995 Amason et al. redeï ¬ ned conï ¬â€šict types as â€Å"affective† and â€Å"cognitive† and in 1999 Van de Vliert further redeï ¬ ned these types as â€Å"task† and â€Å"person† conï ¬â€šict. In working toward a more comprehensive model of intraorganizational, interpersonal conï ¬â€šict, Jameson (1999) suggested three dimensions for conï ¬â€šict: (1) content; (2) relational; and (3) situational. The content dimension encompasses the previously discussed conï ¬â€šict types (affective, cognitive, relationship etc) while the relational dimension considers the subjective, perceived variables within the relationships of the actors involved: . trust; . status; . . . . A re-evaluation of conï ¬â€šict theory seriousness; degree of interdependence; record of success; and the number of actors involved. The situational dimension examines the variables which may be most relevant in selecting an appropriate conï ¬â€šict management strategy. These include time pressure, the potential impact of the conï ¬â€šict episode, the degree of escalation and the range of options available in the management of the conï ¬â€šict episode (Jameson, 1999). Meanwhile, Sheppard (1992) criticized the multiplicity of terms that were being used to describe types of interpersonal conï ¬â€šict, and the needless confusion that this caused. The result of the many approaches described above is that there is no general model for the typology of interpersonal conï ¬â€šict within the organization. In the absence of such a model, other researchers have taken different approaches, using the antecedents of the conï ¬â€šict episode to describe conï ¬â€šict types. Examples of this proliferation include role conï ¬â€šict (Walker et al., 1975), gender conï ¬â€šict (Cheng, 1995) and goal conï ¬â€šict (Tellefsen and Eyuboglu, 2002). This proliferation of terms or typologies has unsurprisingly led to confusion, most noticeably with the term â€Å"interpersonal conï ¬â€šict† being used to describe purely relationship or emotional conï ¬â€šict (Bradford et al., 2004) or conï ¬â€šict being deï ¬ ned in terms of emotion only, adding to the wide range of terms already used (Bodtker and Jameson, 2001). Thus, at a time when international, interorganizational, intraorganizational, interpersonal and intrapersonal conï ¬â€šicts are being extensively studied with conï ¬â€šict deï ¬ ned and operationalized in a variety of ways, no widely accepted and consistent model has emerged to shape conï ¬â€šict research (Reid et al., 2004). Table I summarizes the many different conï ¬â€šict typologies that have been proposed. Table I illustrates that relationship and task conï ¬â€šict are almost universally accepted as distinct types of interpersonal conï ¬â€šict by psychology and management researchers. Date Author(s) Conï ¬â€šict typology 1986 1991 1994 1995 1995 1996 1996 1997 1999 1999 2000 2000 2002 2003 2003 2004 2004 2005 Wall and Nolan Priem and Price Pinkley and Northcraft Jehn Amason et al. Sessa Amason Amason and Sapienza Jameson Janssen et al. Friedman et al. Jehn and Chatman Tellefsen and Eyuboglu Bradford et al. De Dreu and Weingart Reid et al. Tidd et al. Guerra et al. People oriented, task oriented Relationship, task Relationship, task Relationship, task Cognitive, affective Task, person oriented Affective, cognitive Affective, cognitive Content, relational, situational Task, person oriented Relationship, task Task, relationship, process Goal conï ¬â€šicts Interpersonal, task Relationship, task Relationship, task Relationship, task Relationship, task 189 Table I. A summary of the typologies of conï ¬â€šict IJCMA 21,2 190 In addition, many researchers have identiï ¬ ed a third type of conï ¬â€šict which relates to the environment in which managers operate, described as situational conï ¬â€šict ( Jameson, 1999) or process conï ¬â€šict ( Jehn and Chatman, 2000). We believe that a consistent conï ¬â€šict typology is called for, to aid future research into the complex nature of intraorganizational conï ¬â€šict. In this paper, we propose that future researchers should recognize three types of interpersonal conï ¬â€šict. However, since the terms â€Å"relationship† and â€Å"task† are vulnerable to misinterpretation we advocate using the terms affective and cognitive (following Amason, 1996 and Amason and Sapienza, 1997), in conjunction with process (Jehn and Chatman, 2000), to describe the three types of interpersonal conï ¬â€šict. These terms, which reï ¬â€šect the more speciï ¬ c terminology used in the psychology literature, are deï ¬ ned in Table II. As Table II shows, the t ypology we propose is as follows. Affective Conï ¬â€šict is a term describing conï ¬â€šicts concerned with what people think and feel about their relationships including such dimensions as trust, status and degree of interdependence (Amason and Sapienza, 1997). Cognitive Conï ¬â€šict describes conï ¬â€šicts concerned with what people know and understand about their task, roles and functions. Process Conï ¬â€šict relates to conï ¬â€šicts arising from the situational context, the organization structure, strategy or culture (Amason and Sapienza, 1997; Jehn and Chatman, 2000). Using this typology for conï ¬â€šict between individuals or groups of individuals within the organization avoids confusion over the use of the terms â€Å"interpersonal†, â€Å"person† or â€Å"relationship† often used when referring to affective conï ¬â€šict, while task conï ¬â€šict is clearly distinguished from process conï ¬â€šict, addressing all the issues previously outlined. These terms will therefore be used throughout the remainder of t his paper. Having argued that taxonomic confusion has hindered conï ¬â€šict research through the misuse of existing taxonomies (Bradford et al., 2004) or where language has resulted in the use of different terms to describe the same conï ¬â€šict type (see Table I), we now move on to consider the implications or consequences of intraorganizational conï ¬â€šict and whether it is always negative or can have positive consequences (De Dreu, 1997). Consequences of conï ¬â€šict: functional or dysfunctional? Some researchers exploring attitudes towards conï ¬â€šict have considered the consequences of conï ¬â€šict for individual and team performance (Jehn, 1995) and have found that interpersonal conï ¬â€šict can have either functional (positive) or dysfunctional (negative) outcomes for team and individual performance (e.g. Amason, 1996). Moreover, the consequences of conï ¬â€šict can be perceived and felt in different ways by different actors experiencing the conï ¬â€šict episode (Jehn and Chatman, 2000). Thus, conï ¬â€šict is situationally and perceptually relative. Conï ¬â€šict type Affective Table II. A proposed taxonomy of conï ¬â€šict Deï ¬ nition Conï ¬â€šicts concerned with what people think and feel about their relationships with other individuals or groups Cognitive Conï ¬â€šicts concerned with what people know and understand about their task Process Conï ¬â€šicts arising from the situational context, the organization structure, strategy or culture The traditional view of conï ¬â€šict takes the view that conï ¬â€šict exists in opposition to co-operation and that conï ¬â€šict is wholly dysfunctional, putting the focus on resolution rather than management (e.g. Pondy, 1966). This perspective can be traced forward to more recent work. Where conï ¬â€šict is deï ¬ ned as the process which begins when one person or group feels negatively affected by another (Thomas, 1992), there is an implication of obstruction to either party achieving their goals, which is readily interpreted negatively. This can result in conï ¬â€šict avoidance or suppression of conï ¬â€šict management behavior, leading to perceived negative consequences on team or individual performance (De Dreu, 1997). Negatively-perceived conï ¬â€šict episodes can increase tension and antagonism between individuals and lead to a lack of focus on the required task (Saavedra et al., 1993; Wall and Nolan, 1986) while avoidance and suppression can also have long term nega tive consequences such as stiï ¬â€šing creativity, promoting groupthink and causing an escalation in any existing conï ¬â€šict (De Dreu, 1997). Not surprisingly, where interdependence is negative (where one party wins at the expense of the other although they have some dependency in their relationship) any conï ¬â€šict will be viewed negatively (Janssen et al., 1999). The perception of conï ¬â€šict will also be negative where the conï ¬â€šict is personal, resulting in personality clashes, increased stress and frustration. This type of relationship conï ¬â€šict can impede the decision-making process as individuals focus on the personal aspects rather than the task related issues (Jehn, 1995). In contrast to the somewhat negative perception of intraorganizational conï ¬â€šict outlined above, more recent conï ¬â€šict management theory has begun to suggest that certain types of conï ¬â€šict can have a positive effect upon relationships and that the best route to this outcome is through acceptance of, and effective management of, inevitable conï ¬â€šict, rather than through conï ¬â€šict avoidance or suppression (De Dreu, 1997). When individuals are in conï ¬â€šict they have to address major issues, be more creative, and see different aspects of a problem. These challenges can mitigate groupthink and stimulate creativity (De Dreu, 1997). Naturally, where there is high positive interdependence (an agreeable outcome for both parties), the conï ¬â€šict episode will be viewed much more positively (Janssen et al., 1999). Moreover, Jehn (1995) has suggested that task- and issue-based cognitive con ï ¬â€šict can have a positive effect on team performance. Groups who experience cognitive conï ¬â€šict have a greater understanding of the assignments at hand and are able to make better decisions in dealing with issues as they arise (Simons and Peterson, 2000). For example, research has shown that, when individuals are exposed to a â€Å"devil’s advocate†, they are able to make better judgments than those not so exposed (Schwenk, 1990). Schulz-Hardt et al. (2002) suggested that groups make better decisions where they started in disagreement rather than agreement. In these examples, conï ¬â€šict has a functional (useful and positive) outcome. We have argued that the notion of functional conï ¬â€šict has shifted the ï ¬ eld of conï ¬â€šict research away from conï ¬â€šict resolution and towards consideration of the management behaviors which can be adopted in dealing with conï ¬â€šict in order to gain the best possible outcome (De Dreu, 1997; Euwema et al., 2003 ). Next, we examine research into conï ¬â€šict management behaviors and explore some of the managerial tools that have been developed to help managers to deal with intraorganizational, interpersonal conï ¬â€šict. Conï ¬â€šict management behaviors Conï ¬â€šict management can be deï ¬ ned as the actions in which a person typically engages, in response to perceived interpersonal conï ¬â€šict, in order to achieve a desired goal A re-evaluation of conï ¬â€šict theory 191 IJCMA 21,2 192 (Thomas, 1976). Demonstrably, conï ¬â€šict management pays off: previous research has indicated that it is the way in which conï ¬â€šict episodes are addressed which determines the outcome (Amason, 1996). However, there is disagreement between researchers as to the degree to which managers can and do adopt different conï ¬â€šict management behaviors. Previous research has considered three different approaches: the â€Å"one best way† perspective (Sternberg and Soriano, 1984); the contingency or situational perspective (Thomas, 1992; Munduate et al., 1999; Nicotera, 1993); and the complexity or conglomerated perspective (Van de Vliert et al., 1999; Euwema et al., 2003). Arguably the simplest perspective on conï ¬â€šict management behavior is the â€Å"one best way† perspective (Sternberg and Soriano, 1984), which agues that one conï ¬â€šict management style or behavior (collaboration) is more effective than any other. However, it argues that individuals have a parti cular preferred behavioral predisposition to the way in which they handle conï ¬â€šict. Thus, from the â€Å"one best way† perspective, the conï ¬â€šict-avoiding manager may have a behavioral predisposition to avoidance strategies, whereas the accommodating manager may prefer accommodating solutions. In this paradigm, the most constructive solution is considered to be collaboration, since collaboration is always positively interdependent – it has a joint best outcome, generally described as â€Å"win/win† (Van de Vliert et al., 1997). The â€Å"one best way† approach suggests that a more aggressive, competitive, negatively interdependent approach (in fact, any conï ¬â€šict management approach other than collaborative) can result in suboptimal outcomes (Janssen et al., 1999). However, the â€Å"one best way† perspective raises more questions than it answers. It does not explain how managers are able to collaborate if they have a different behavioral predisposition, nor does it provide evidence that collaboration always produces the best outcome (Thomas, 1992). A more general problem with the â€Å"one best way† approach is that it may not be very useful: if managers truly have little or no control over their approach to conï ¬â€šict management, the practical applications are limited. The â€Å"one best way† perspective does not consider the passage of time, that behaviors could be changed or modiï ¬ ed during any interaction, nor the effect any previous encounters may have on the current experience (Van de Vliert et al., 1997). Moving beyond the â€Å"one best way† perspective, in which only collaborative behaviors are considered to provide the most desirable outcome, the contingency perspective maintains that the optimal conï ¬â€šict management behavior depends on the speciï ¬ c conï ¬â€šict situation, and that what is appropriate in one situation may not be appropriate in another (Thomas, 1992). In this paradigm, the best approach is dependent upon the particular set of circumstances. The implications, which are very different to the â€Å"one best way† perspective, are that individuals can and should select the conï ¬â€šict management behavior that is most likely to produce the desired outcome. Thus, conï ¬â€šict management behaviors are regarded as a matter of preference (rather than innate, as in the â€Å"one best way† view), and the outcome is dependent on the selection of the most appropriate mode of conï ¬â€šict management behavior. Until recently, conï ¬â€šict research has been heavily inï ¬â€šuenced by the â€Å"one best way† and contingency perspectives, focusing on the effectiveness of a single mode of conï ¬â€šict management behavior (primarily collaboration) during a single conï ¬â€šict episode (Sternberg and Soriano, 1984). Thus the â€Å"one best way† and contingency perspectives do not necessarily o ffer a real-world view in which managers both can and do change their behaviors: adapting to the situation; perhaps trying different approaches to break a deadlock or to improve their bargaining position; taking into account changing circumstances in the microenvironment; and the subsequent inï ¬â€šuence upon the actions of individuals involved in any conï ¬â€šict episode (Olekalns et al., 1996). A fresh approach is provided by the complexity perspective, which characterizes conï ¬â€šicts as being dynamic and multi-dimensional. In such circumstances, the best behavioral style in dealing with any one conï ¬â€šict episode may vary during, or between, conï ¬â€šict episodes (Medina et al., 2004; Nicotera, 1993). For conï ¬â€šict in a complex world, neither the â€Å"one best way† nor the contingency perspective would necessarily produce optimal results. If conï ¬â€šict does not occur discretely and individually (Pondy, 1992a), existing approaches may not describe the world as managers actually experience it. Arguably, these approaches have artiï ¬ cially limited conï ¬â€šict research to a ï ¬â€šat, two-dimensional model. To address the shortcomings of traditional research and to incorporate the complexity perspective into conï ¬â€šict management theory, we need to move beyond two dimensions (Van de Vliert et al., 1997). Beyond two dimensions of conï ¬â€šict management theory Recent work by Van de Vliert et al. (1997) and Medina et al. (2004) has expanded current theory through consideration of the complexity perspective. The complexity perspective argues that any reaction to a conï ¬â€šict episode consists of multiple behavioral components rather than one single conï ¬â€šict management behavior. In the complexity perspective, using a mixture of accommodating, avoiding, competing, compromising and collaborating behaviors throughout the conï ¬â€šict episode is considered to be the rule rather than the exception (Van de Vliert et al., 1997). To date, studies taking a complexity approach to conï ¬â€šict management have adopted one of three different complexity perspectives. The ï ¬ rst examines simultaneous complexity and how different combinations of behaviors affect the outcome of the conï ¬â€šict (Munduate et al., 1999). The second complexity approach focuses on the point of behavioral change and the outcome, examining either the behavioral phases through which the participants of a conï ¬â€šict episode pass, or apply temporal complexity to look at the point at which behavioral style changes and the effect on the conï ¬â€šict episode (Olekalns et al., 1996). The third approach is the sequential complexity or conglomerated perspective, which is concerned with the different modes of conï ¬â€šict management behavior, how they are combined, and at what point they change during the interaction. The application of the complexity perspective to conï ¬â€šict management research has revealed that managers use more than the ï ¬ ve behaviors suggested by the â€Å"one best way† perspective to manage conï ¬â€šict. In their study of conglomerated conï ¬â€šict management behavior, Euwema et al. (2003) argued that the traditional approach under-represents the individual’s assertive modes of behavior and have as a result added â€Å"confronting† and â€Å"process controlling†, making seven possible behaviors: (1) competing; (2) collaborating; (3) avoiding; (4) compromising; (5) accommodating; A re-evaluation of conï ¬â€šict theory 193 IJCMA 21,2 194 (6) confronting; and (7) process controlling. Weingart et al. (1990) identiï ¬ ed two types of sequential pattern: Reciprocity, responding to the other party with the same behavior; and Complementarity, responding with an opposing behavior. Applying a complexity perspective, the effectiveness of complementarity or reciprocity behaviors will be contingent upon the situation, the micro-environment, the number of conï ¬â€šict episodes, and the types of conï ¬â€šict present. The sequential pattern may in itself be complex, being dependent both upon the current situation and on varying behaviors throughout the interaction. A further, often unrecognized implication of complexity in conï ¬â€šict is that each conï ¬â€šict episode could be unique, being composed of different proportions of each of the affective, cognitive and process conï ¬â€šict types (Jehn and Chatman, 2000). The implication for conï ¬â€šict management strategy and the choice of the most appropriate behavior is immense. Therefore, a new perspective is needed, in which conï ¬â€šict and the response to conï ¬â€šict is viewed as dynamic and changing over time, with each conï ¬â€šict episode having a unique composition requiring a speciï ¬ c but ï ¬â€šexible approach in order to obtain the best possible outcome. We propose that this might result in a manager changing behavior during a conï ¬â€šict episode, or indeed a manager adopting different behaviors for a number of conï ¬â€šict episodes occurring simultaneously. In the next section, we take all these complex factors into account and propose a single, dynamic and comprehensive model of conï ¬â€šict management behavior. Multiple, simultaneous conï ¬â€šict episodes We have shown that the ï ¬ eld of conï ¬â€šict has become entangled in multiple terms and that research into conï ¬â€šict management is struggling to reconcile two-dimensional models with the more complex situation encountered in the real world. A model is needed which considers the complexity of conï ¬â€šict episodes and separates conï ¬â€šict antecedents from conï ¬â€šict types, recognizing that conï ¬â€šict can relate to emotions and situations which have common antecedents. We propose that the way forward is to expand the conglomerated perspective into a sequential contingency perspective, in which the sequence of conï ¬â€šict management behaviors adopted is dependent upon a number of inï ¬â€šuencing factors in the micro-environment, the number of conï ¬â€šict episodes being dealt with, their composition, and changes in the behaviors of the actors involved. A sequential contingency perspective The sequential contingency perspective for intraorganizational, interpersonal conï ¬â€šict proposes the adoption of an alternative paradigm which is that conï ¬â€šict is ever-present and ever-changing in terms of its nature or composition; and that it is the way in which these continuous conï ¬â€šicts is managed which determines the outcome of any conï ¬â€šict episode and the nature of any subsequent conï ¬â€šicts. Figure 1 provides a visualization of Pondy’s (1992b) postmodern paradigm of conï ¬â€šict and provides a foundation for the investigation of complex, multiple, simultaneous, intraorganizational conï ¬â€šicts. This conceptual visualization of conï ¬â€šict within the organization provides a three-dimensional representation of conï ¬â€šict from the paradigm that conï ¬â€šict is an inherent feature of organizational life. It shows how, at any one given point in time, A re-evaluation of conï ¬â€šict theory 195 Figure 1. A conceptual visualization of multiple, simultaneous conï ¬â€šict there can be a number of conï ¬â€šict episodes experienced (y axis), each with different intensities (z axis) and duration (x axis). In addition, we have argued that each conï ¬â€šict episode will have a unique composition, being made up of different proportions of cognitive, affective and process elements. The implications for conï ¬â€šict management theory are twofold: ï ¬ rst, the behavioral strategies adopted in the management of these conï ¬â€šicts will be highly complex and will be determined by a number of inï ¬â€šuencing factors; and second, this moves theory beyond the two dimensional duel concern perspective, in that the adaptable manager dealing with these multiple, simultaneous conï ¬â€šicts will also need to consider the possible implications of their chosen strategy along with the changing micro environment in which they operate. Using this three-dimensional conceptual visualization of conï ¬â€šict within the organization we propose a sequential contingency model for managing interpersonal conï ¬â€šict within the organization (Figure 2). The basic elements of the framework in Figure 2 consider all the dimensions of conï ¬â€šict and its management as previously discussed: . the conï ¬â€šict episode characteristics, the type and composition of any conï ¬â€šict episode encountered (Amason, 1996; Jehn, 1995; Jehn, 1997; Pinkley and Northcraft, 1994); . the characteristics of the relationship(s) (Jehn, 1995); . the characteristics of the individuals involved; . the conï ¬â€šict management behaviors; and . the outcome of previous conï ¬â€šict episodes (Van de Vliert et al., 1997). IJCMA 21,2 196 Figure 2. A sequential contingency model for managing intra-organizational, interpersonal conï ¬â€šict The basic postulate of the model is that conï ¬â€šict is a constant and inherent condition of the organization (that is, that conï ¬â€šict episodes do not occur as isolated, anomalous incidents). Additionally, the effectiveness of the conï ¬â€šict management behaviors in terms of its functionality or dysfunctionality is contingent upon, and moderated by, the nature of the conï ¬â€šict, the characteristics of the individuals and relationships involved, and experience of previous conï ¬â€šict. Thus, this model provides a framework for dealing with multiple, simultaneous conï ¬â€šict episodes moving beyond the tradition two-dimensional approach. Future research To date there has been little empirical research into the degree to which individuals are able to adapt their behavior during an interaction, or on the value of the complexity perspective in dealing with complex intraorganizational conï ¬â€šict. The future research agenda needs to explore conï ¬â€šict through Pondy’s (1992b) alternative paradigm and expand on these theoretical ï ¬ ndings by investigating intraorganizational, interpersonal conï ¬â€šict in a number of ways. We therefore set out a research agenda framed in terms of four research propositions. First, taking the sequential contingency perspective and adopting Pondy’s (1989) alternative paradigm for conï ¬â€šict within the organization, research is needed to establish the occurrence of conï ¬â€šict. Pondy (1992b) argues that, rather than a sequence of discrete isolated incidents, conï ¬â€šict is an inherent condition of social interaction within the organization and that conï ¬â€šict episodes occur simultaneously not sequentially. This would imply that: P1a. Conï ¬â€šict is a constant condition of interorganizational, interpersonal relationships. A re-evaluation of conï ¬â€šict theory P1b. Multiple conï ¬â€šict episodes occur simultaneously. P1c. Conï ¬â€šict episodes are complex, having differing compositions of affective, cognitive and process elements which change over time. The complexity perspective recognizes that different conï ¬â€šict situations call for different management behaviors (Van de Vliert et al., 1997). This implies that managers can call upon a much wider range of approaches to conï ¬â€šict management than previously thought. Moreover there is a further implication, which is that managers are able to adapt their behavior during conï ¬â€šict episodes. Thus: P2a. Managers use different behaviors to manage multiple conï ¬â€šicts at any one time. P2b. Managers change their behavior over time during the same conï ¬â€šict episode. A substantial branch of recent conï ¬â€šict management research has focused on the outcomes of conï ¬â€šict and has suggested that not all conï ¬â€šict is negative (De Dreu, 1997; Simons and Peterson, 2000; Schultz-Hardt et al., 2002; Schwenk, 1990). Given this, we need a greater understanding of the effect that the behavior adopted has on the conï ¬â€šict experienced, whether it mitigated or agitated the situation, and the consequences for any subsequent conï ¬â€šict (Amason, 1996). Thus: P3a. The behaviors that managers use affect the outcome of the conï ¬â€šict. P3b. The behaviors that managers use affect subsequent conï ¬â€šicts. Finally, re-visiting Pondy’s (1989) alternative paradigm and incorporating the additional perspectives that come from consideration of conï ¬â€šict outcomes and the application of the complexity perspective, we argue that more research is needed into the relationship between the behaviors that managers adopt and whether these behaviors represent the conscious adaptation of an optimal approach to conï ¬â€šict management. Thus: P4. Conï ¬â€šict management involves adapting a set of behaviors through which a degree of co-operation is maintained, as opposed to the use of behavior(s) which resolve(s) discrete isolated incidents of conï ¬â€šict. Our purpose in setting out a new model and research agenda for conï ¬â€šict management research, together with a set of detailed research propositions, is to move the ï ¬ eld beyond the consideration of conï ¬â€šict episodes as discrete, isolated incidents and to encourage the investigation of different behaviors in different circumstances and their effectiveness. Future research needs to consider the complexity of conï ¬â€šict and adopt a research paradigm which considers the behavioral strategies within long term complex interpersonal relationships. Conclusion This paper has offered four contributions to the ï ¬ eld of conï ¬â€šict and conï ¬â€šict management. The ï ¬ rst is the clariï ¬ cation of conï ¬â€šict typologies set out in Table II. The 197 IJCMA 21,2 198 second contribution is the notion that business managers handle multiple and simultaneous conï ¬â€šict episodes that require different approaches to resolving them, so that the existing models proposed for conï ¬â€šict management are unlikely to chime with their actual experience. The third contribution is to map this in the form of a new theoretical model for conï ¬â€šict management (Figure 2). The fourth contribution is to use this theoretical model to set out a set of research propositions to shape research that will shed light on the real conï ¬â€šicts that managers have to face. Just 40 years on, and intraorganizational conï ¬â€šict theory itself appears to be in conï ¬â€šict. 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(1990), â€Å"Tactical behavior and negotiation outcomes†, International Journal of Conï ¬â€šict Management, Vol. 1 No. 1, pp. 7-31. Further reading Amason, A.C., Hochwarter, W.A., Thompson, K.R. and Harrison, A.W. (1995), â€Å"Conï ¬â€šict: an important dimension in successful management teams†, Organizational Dynamics, Vol. 24 No. 2, pp. 20-35. Blake, R.R. and Mouton, J.S. (1964), The Managerial Grid, Gulf Publishing Co., Houston, TX. De Dreu, C. and Weingart, L.R. (2003), â€Å"Task versus relationship conï ¬â€šict, team performance, and team member satisfaction: a meta-analysis†, Journal of Applied Psychology, Vol. 88 No. 4, pp. 741-9. Deutsch, M. (1973), The Resolution of Conï ¬â€šict, Yale University Press, New Haven, CT. Friedman, R., Tidd, S., Currall, S. and Tsai, J. (2000), â€Å"What goes around comes around: the impact of personal conï ¬â€šict style on work conï ¬â€šict and stress†, International Journal of Conï ¬â€šict Management, Vol. 11 No. 1, pp. 32-55. Guerra, M.J., Martinez, I., Munduate, L. and Medina, F.J. (2005), â€Å"A contingency perspective on the study of the consequences of conï ¬â€šict types: the role of organizational culture†, European Journal of Work and Organizational Psychology, Vol. 14 No. 2, pp. 157-76. Lewicki, R.J. and Sheppard, B.H. (1985), â€Å"Choosing how to intervene: factors affecting the use of process and outcome control in third party dispute resolution†, Journal of Occupational Behavior, Vol. 6 No. 1, pp. 49-64. Tidd, S.T., McIntyre, H. and Friedman, R.A. (2004), â€Å"The importance of role ambiguity and trust in conï ¬â€šict perception: unpacking the task conï ¬â€šict to relationship conï ¬â€šict linkage†, International Journal of Conï ¬â€šict Management, Vol. 15 No. 4, pp. 364-84. About the authors  ´ James Speakman is Assistant Professor of International Negotiation at IESEG Business School, a member of Catholic University of Lille, where his attentions are focused on sales and negotiation. After working for 16 years in key account management sales he completed his PhD research at Cranï ¬ eld School of Management, where, using the Critical Incident Technique with an Interpretive Framework for coding to investigate intraorganizational, interpersonal conï ¬â€šict and the behavioral sequences adopted in the management of these complex interpersonal, intraorganizational conï ¬â€šict episodes. Other research interests include personal selling, past, present and future, where he conducted the US research for a multinational study on the future of personal selling and negotiation in context where his research interests include multi-cultural negotiation. James Speakman is the corresponding author and can be contacted at: I.Speakman@IESEG.FR Lynette Ryals specializes in key account management and marketing portfolio management, particularly in the area of customer proï ¬ tability. She is a Registered Representative of the London Stock Exchange and a Fellow of the Society of Investment Professionals. She is the Director of Cranï ¬ eld’s Key Account Management Best Practice Research Club, Director of the Demand Chain Management community and a member of Cranï ¬ eld School of Management’s Governing Executive. To purchase reprints of this article please e-mail: reprints@emeraldinsight.com Or visit our web site for further details: www.emeraldinsight.com/reprints A re-evaluation of conï ¬â€šict theory 201